How do Click & Collect orders work?
You can purchase items online and pick them up in store at your chosen scheduled time.
If you'd like to purchase your items online and collect them in store, select the Click & Collect option during checkout. With this service, you can order and pay online, then choose a pick-up date. Depending on the store, you can choose a date within the following three days. These rules also apply to Click & Collect lockers.
Once your order is ready to be picked up, you will receive an email. Please wait for your confirmation email stating your order is ready for pickup before going to the store. With the high volume of Click & Collect orders we are receiving, there may be a slight delay in getting your order ready. We appreciate your understanding on this matter.
Please note that you have an extra 24 hours to pick up your order after your initial pick-up time.
Visit the Click & Collect page for more information, you will find a list of common questions at the bottom of the page.
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You will see signs at the store's entrance indicating where to pick up your Click & Collect order.
Read moreTo use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreIt is important that your purchase is picked up no later than 24 hours after your selected pick-up date. If you do not pick up your order within this time period, your purchase will be refunded. Please note that once a Click & Collect order has a set pick-up date, we unfortunately can not reschedule.
Read moreWe kindly ask you to either pick up the item in store without using Click & Collect or try Click & Collect with another store. You may also purchase online for Home Delivery from one of our online distribution warehouses.
Read moreClick & Collect has a certain number of available slots per day. We ask you kindly to try again the next day or visit your local IKEA store.
Read moreYou will need to bring a few documents to collect your order.
Read more