Skip to main content
EN CAEnglish

Can I return or exchange IKEA products bought abroad?

You can return your product in the IKEA store of your choice, even if you bought it abroad. We will offer you a return in a refund card. To make it easier for us to process your request have your proof of purchase ready.

You have proof of purchase from an IKEA store abroad? If the article is part of our range we will refund on an IKEA refund card to the lowest selling price in the last year.

If you don't have the option to go to an IKEA store, we offer the possibility of returning products by home collection for a fee. Read about our return policy here.

 

 

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing and hard to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • My order is incomplete, I'm missing items from my order, what should I do?

    We sincerely apologize for any inconvenience you may have encountered, and rest assured that we will do our best to rectify the situation.

    Read more

  • Does the IKEA return policy start at the time of purchase or time of delivery?

    This will depend on the kind order.

    Read more

  • I returned a product and received an IKEA refund card - for how long is the refund card valid?

    The refund cards have no expiration date, and are valid in all IKEA stores and on our website.

    Read more

  • I purchased a product from the As-is and it does not fit in my place, can I return it?

    If your items were purchased from the As-is section they can be returned within 90 days and will be refunded on an IKEA refund card.

    Read more

  • I have a chest of drawers that is part of the recall list, what do I do?

    Chests of drawers that were manufactured between January 2002 and June 2016 are eligible for a store credit.

    Read more

  • I purchased a product, and it is now on sale. Can I get a price adjustment?

    Read more