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I am obtaining an error stating ‘product not available’ when placing a Click & Collect order. What do I do?

We kindly ask you to either pick up the item in store without using Click & Collect or try Click & Collect with another store. You may also purchase online for Home Delivery from one of our online distribution warehouses.

Please note if you see that an item is available at your local IKEA store, you will not be able to purchase it for Click & Collect until there is more product availability.

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Was the article not helpful? Try one of the related articles below.

  • Can I send someone to pick up my Click & Collect order for me?

    Not a problem! If you'd like someone else to pick up your Click & Collect order, please follow the following steps.

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  • Where do I have to go to pick up my Click & Collect order in store?

    You will see signs at the store's entrance indicating where to pick up your Click & Collect order.

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    Yes! Home delivery is possible as long as the delivery address is within the delivery range of the store.

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  • Can I return or exchange a purchase made using the Click & Collect service?

    Yes! You can return your new and unopened IKEA products from your Click & Collect order within 365 days. Products that have been opened can be returned or exchanged within 90 days.

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  • How will I be notified about my Click & Collect order?

    Once your Click & Collect order is ready, you will receive an email notification.

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  • How can I verify if my item is in stock?

    We do our best to ensure that products are available for our customers. Stock information is a time-sensitive matter and stock levels at IKEA change rapidly given the high volume of customers that visit our stores.

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