How will I be notified about my Click & Collect order?
Once your Click & Collect order is ready, you will receive an email notification.
When your Click & Collect order is ready, you will receive an email informing you that your order is ready for pick-up. It will also include information such as your order number and details, and the store address.
Please ensure to bring the ‘Ready for pick up’ email with you when you go, as well as proper identification. If someone else is collecting on your behalf, forward them the email as they will have to show it when collecting the order.
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To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreYou will see signs at the store's entrance indicating where to pick up your Click & Collect order.
Read moreYes, we are currently implementing Click & Collect lockers at various IKEA locations throughout Canada.
Read moreIKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'Doorstep' and 'In-Home' options. Parcel Delivery is ideal for smaller items through post, and Click & Collect allows you to pick up your order from an IKEA store or Pick-up location. Lastly, in certain areas we offer Curbside Delivery.
Read moreOnce a Click & Collect order is placed and paid for, IKEA is unfortunately unable to make any changes, however other options are available.
Read moreNot a problem! If you'd like someone else to pick up your Click & Collect order, please follow the following steps.
Read more