Can I return a product by parcel?
If you can't come into store for your return, it is possible in some states to return small items via parcel.
The parcel must be under 120 cm total in size (length + width + height), and less than 22kg. You will need to supply your own box, satchel, or envelope for the return, it must be unused and undamaged. Returns can be made to a participating depot for $9.99 (this is deducted from your refund). All items returned in the parcel must be from the same order and in one box. Refunds are processed within 14 days of return.
Parcel Return is available across Australia, except TAS and NT.
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These locations are not full IKEA stores and therefore unfortunately cannot process returns.
Read moreYour satisfaction with your IKEA purchase is important to us. Unopened IKEA products can be returned within 365 days. Once your product has been opened, you have 60 days to test and try certain products at home. Test and try excludes sleepwear, bathwares, children's toys, cooking and eating wares, and live plants. Conditions and exclusions apply to all returns. Depending on the assessed condition of the product, IKEA will provide either a full refund back to the original payment method or to an IKEA Returns Card. Proof of purchase is required to make a return.
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