Can I return products at the IKEA Plan and Order Point or a Click and Collect Near You location?
These locations are not full IKEA stores and therefore can unfortunately not process returns.
IKEA Plan and Order Points, as well as Click and Collect Near You locations are not full IKEA stores, and therefore can unfortunately not process returns. This includes locations such as Belrose, Highpoint and Cannington. If you have purchased an item from any of these locations that you wish to return, you can either fill in a return form online, visit your nearest IKEA store, or contact IKEA Customer service. If you are chatting with us, you can get connected to a human co-worker by writing "I want to talk to a human" in the chat. Alternatively, you can call us. Click here to find the number for your state/territory.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Our Plan and Order point at HighPoint does not have the facilities to process returns. Please visit your nearest IKEA store for returns.
Read moreAt IKEA Plan and Order Points, you are able to place orders for products for delivery to your home.
Read moreIKEA Highpoint and IKEA Cannington Plan and Order Points both offer collection of parcel size orders! Alternatively, you can visit our other stores, or our collection points!
Read moreReturn your items to the original Collection Point. Contact our customer support team to arrange the return.
Read moreOur order handout area is located after the checkouts near the Returns and Exchanges area and exit.
Read moreThis lets you Click and Collect your IKEA order at a location that is closer to you, without having to visit in store.
Read more