What is IKEAs return policy?
Your satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for eligible items returned with proof of purchase during this period.
You can only return or exchange products bought from IKEA Australia stores, via remote shopping or from the IKEA Australia website. If you have bought your IKEA products abroad, these cannot be returned in IKEA Australia. A product can be returned if it has been opened or assembled, and the original packaging is not required. If you want to exchange an item, you need to return it first and then make a new purchase.
You can return or exchange all IKEA products, except for food or drink, certain perishable product(s), and custom-made products. There must not be any obvious signs of damage, stains or marks on the item.
IKEA will give you a full refund after an assessment has been conducted by an IKEA co-worker and IKEA is reasonably satisfied that the products are returned to IKEA in re-sellable condition. You also cannot make any modifications to the product. Any modifications you do to a product such as drilling holes, painting or removing parts during use, will void the guarantee, as it no longer functions the way it was designed and may have ruined the integrity of the product's structure.
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