How does Parcel Delivery work?
To use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
- Order placement
a. Add your smaller items (decoration, textiles, accessories) to your shopping bag, then select 'Delivery' (Parcel Delivery option) at checkout.
b. Plan a safe and secure location if you’re not available to receive the delivery in person.
c. Enter your delivery address and review pricing based on weight and other specifics provided at checkout. Ensure that any special instructions (e.g. safe drop-off location) are clearly noted.
d. Complete the purchase and check for a confirmation email detailing estimated delivery dates (typically 3–10 business days) which are subject to slight variations.
e. Unfortunately, we are unable to modify parcel orders that have been placed. Cancellation of parcel orders can only be made before it is sent to dispatch.
- Order processing and dispatch
a. Once the order is processed, the tracking information will be provided via email and on the designated tracking site (such as MyTeamGE). Monitor the tracking details using the provided order number and the tracking link (via MyTeamGE, AusPost, or the IKEA Track and Manage tool) to monitor your parcel’s progress. Familiarize yourself with the tracking tool so that you can monitor progress.
b. Your order is dispatched from a central warehouse (or a local fulfillment centre) and may be split into multiple packages if necessary. There might also be split deliveries if your order contains multiple packages.
- Delivery process
a. Packages are delivered within the provided estimated window.
b. Be available (or ensure a safe place is available for the driver to leave the order if you are not at the property) during delivery hours or contact the parcel provider if delivery fails. If you’re not available and no safe place is provided, re-delivery may be needed (please note additional charges could apply). Contact the parcel servide directly to arrange a re-delivery.
- Post‑Delivery
a. Upon receiving your order, check that all items have been delivered and inspect the packaging for damage.
b. Any missing or damaged items should be reported to IKEA as soon as possible. Contact IKEA customer support here.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you've just received a product or package that has missing parts, start by opening all boxes, finding all the parts bags, and reviewing the assembly document. Some parts may look similar or be located in separate packages. If it is still missing, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store, or arrange a delivery through IKEA Customer Services depending on the part that you’re missing.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreIf you’ve noticed a quality issue with your IKEA appliance and it’s still within guarantee, you can reach out to IKEA Customer Service either online or in-store for support. If your appliance is out of guarantee, we can still contact the manufacturer with an out-of-guarantee request, however, you will be billed for any work or parts.
Read moreWith our assembly service, our trusted assembly partners can install your IKEA furniture in your home. You can book assembly in store or online during checkout, or at a later stage through IKEA Customer Service.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, or the product breaks unexpectedly IKEA offers a guarantee period on select products in addition to your rights under Australian Consumer Law.
Read more