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Smart lighting support

Do you need support with your smart lighting products? Read our frequently asked questions and find the answer to your problem. Below, you find information and support about BILRESA, KAJPLATS and MYGGSPRAY.

BILRESA

Does BILRESA work with other brands, like ZigBee lights? 

  1. The BILRESA remote should work just like the STYRBAR remote in terms of connectivity with other brands doing ZigBee lights. The ZigBee standard, on the other hand do leave room for quite a bit of “interpretability” in different ways; this is why it has been a bit difficult over the years to know what works with what and why we haven’t officially communicated interoperability that detailed. What has changed with the BILRESA remote is the way to reset it and how to pair it to lights. Now the behaviour is as follows in the list below. Could it be that you tried pairing to the Hue bulb with the previous way?
  2. Reset: long-press the system button until the LED stops blinking red
  3. Pair to another device: short-press the system button 4 times, then you will have the LED pulsing while the remote is looking for a light to connect to. 

 

Is it possible to connect two BILRESA remotes to a single bulb? 

Yes, this should still be possible.

MYGGSPRAY

Is it possible to connect the new sensors, like MYGGSPRAY, to the old TRÅDFRI gateway? 

Unfortunately not. If someone wants to use the new sensors with an app, they need either the DIRIGERA hub or any smart home hub that acts as a “thread border router”. Those thread border routers exist in quite many devices nowadays, for example, newer SAMSUNG TVs, Apple TVs, Nest Home hubs, etc. This is just FYI, since we of course want to promote our DIRIGERA hub that comes with a great and easy-to-use experience.

Unclear follow me instructions for e.g MYGGSPRAY? 

There’s only one button on MYGGSPRAY, and that’s the system button for pairing it or resetting it. The functionality of day/night mode and the different delay for switching off can only be changed with the hub/app. So in the case of the sensor being connected to some lights without a hub, there’s no configuration that can be done. 

KAJPLATS

Are all KAJPLATS bulbs Zigbee as well as Matter? 

Yes, all KAJPLATS bulbs are both ZigBee and “Matter over Thread” devices. When you connect a BILRESA, for example, directly to the KAJPLATS light without any hub involved, then the KAJPLATS light acts as a ZigBee light. Meanwhile, when the light is connected to DIRIGERA (or other smart home hubs with a Thread border router), then it acts like a “Matter over Thread” light. It’s also only when the light acts as a “Matter over Thread” light that it will get updates via DIRIGERA or other smart home hubs via a Thread border router.