90-day trial period for your mattress
We think it's important that your new mattress is comfortable and right for you. That's why IKEA gives you 90 days to decide whether you're happy with your choice.
If within 90 days you feel that it's not the right mattress for you, you can return the mattress once and choose another one. This applies both to mattresses bought in one of our stores and online. However, you must try the mattress out for at least 4 weeks before you make a decision. It takes about a month for your body to get used to a new mattress and for the mattress to get used to your body.
Did you buy your mattress in one of our stores and would you like to take advantage of this opportunity? Then take your mattress and the receipt with you to the store and, together with one of our co-workers, choose a new one. You are responsible for any transport costs.
If you decide to purchase a more expensive mattress compared to the mattress that you have returned, you will have to pay the difference. If the price of your new mattress is lower, you will receive an IKEA store credit. The store credit cannot be exchanged for cash.
Did you order your mattress online and would you like to take advantage of this opportunity? Please contact customer service and they will be happy to help you.
Terms and Conditions
The following products are included in the “Love it or exchange it” offer:
- Inner spring and pocket spring mattresses
- Foam and latex mattresses
- Quilt mattresses
The following products are not included in the “Love it or exchange it” offer:
- JÖMNA mattresses
- VADSÖ matresses
- SÄBÖVIK mattresses
- Mattresses for sofa beds
- Baby and children's mattresses
- Bed bases and slatted frames