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Privacy policy - Purchases in the store

Each day we work to improve the daily lives of as many people as possible, not just through our products and collections, but also through our services. In some instances this requires us to obtain information. We don’t gather information just for the sake of it. At the end of the day, this is about your privacy and in our opinion it is something that we need to be absolutely clear about.

Purchase in the store icon
Purchase in the store icon

Purchase in the store

Purchase at the cash register

There is a good chance that you end a visit to an IKEA store by purchasing a product or service from IKEA. As soon as you pay for this, the transaction data is recorded in order to finalise the order. For tax purposes we are obliged to store the details of every purchase for seven years.

If you make a purchase in the IKEA Concept Center in Delft we will process your transaction data. In this case, IKEA Concept Center is the controller, responsible for data processing. It does this in accordance with the same conditions as those set out above.

If you scan your IKEA FAMILY card at checkout, we will link your transaction data to your IKEA FAMILY account. That way, we can also apply any discounts. For more details about IKEA FAMILY click here.

Purchasing extra services

You can take care of everything for yourself at IKEA, but we can also help you out. For example, we can install your kitchen for you, assemble your PAX wardrobes or deliver your purchases to your home.

If you purchase a service we will register some information about you. We need your address so that we can provide the service at your home, and your e-mail address and telephone number to be able to keep you updated on the scheduling of appointments, or to find out if you are satisfied with the service. Where necessary, we share this information with external service providers who carry out these services on our behalf. For example the transport service needs your name and address to be able to deliver our products to your home. These external service providers may only use your data in order to provide the relevant service. They may not, therefore, use this data for their own purposes or forward it to others.

We keep the data about your purchases in order to be able to answer any question or deal with any complaint about the service. For information about contacting our customer service, click here.

If you use your IKEA FAMILY card, we link your transaction data to your IKEA FAMILY account. That way, we can also apply any discounts. For more details about IKEA FAMILY click here.

We use purchasing data to find out more about our customers and how they shop. We use this information to improve the product range in our stores. We store the data for this analysis for two years.

If you purchase an extra service from IKEA Concept Center in Delft, it is the controller, responsible for your data. It does this in accordance with the same conditions as those set out above.

Hiring a delivery van, trailer or cargo trike

Maybe your car isn’t big enough to fit your purchases, or you don’t have any vehicle at all? At some IKEA stores you can hire a delivery van, trailer, or cargo trike to take your IKEA purchases home.

The delivery vans are not hired out by IKEA itself. One of our partners offers this option at a number of IKEA stores. To hire a delivery van you need to provide certain information. This is protected by the privacy policy of our leasing partner. This information is not passed to IKEA.

The trailers are likewise not hired out by IKEA itself. If you hire a trailer, the party hiring out the trailer will ask you to fill in your name, address, telephone number, driving licence number and car registration number in the kiosk set up for this purpose, so that you can be registered and a record can be kept of who has hired the trailer in case something goes wrong. This information will be kept by the party hiring out the trailer for one month.

IKEA will process the payment on behalf of the party hiring out the trailer. At the time you pay for your purchases, your transaction data will be registered in order to finalise the payment. For tax purposes we are obliged to store the details of every purchase for seven years.

You can also hire a trailer from IKEA Concept Center in Delft. It does this in accordance with the same conditions as those set out above.

To rent a cargo trike we need your name, address and telephone number so that you can be registered and a record can be kept of who has hired the cargo trike in case something goes wrong. We keep this data for three months. We will also ask you to produce proof of identity, but we will not make a copy of this.

The cargo trike is fitted with a GPS tracker. This means that we can track the location of any IKEA cargo trike in the case of theft. If we have requested the location data we will keep this data for one day.

At the time you pay for your purchases, your transaction data will be registered in order to finalise the payment. For tax purposes we are obliged to store the details of every purchase for seven years.

Like to know more?

If you would like to learn more about where your data is stored, for example, or who you should contact change that data, then read on.

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