When will points appear on my IKEA Family profile?
Points can take 24 to 48 hours to appear on your profile after completing a purchase or interaction.
For purchases with delivery, the points will only be added when the delivery is completed. You can view your points history by logging into your IKEA Family profile on our website or the IKEA App. If your order is fully delivered, and 48 hours have passed, please confirm if the IKEA Family card was added and it matches with the one in your IKEA Family profile.
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You can see your total amount of points by logging into your IKEA Family profile on the IKEA website or IKEA App. For more details, you can visit the history tab, also, available on your IKEA Family profile.
Read moreYes. Points expire after 18 months, and selected rewards expire if not used within 30 days.
Read moreYou can collect points in the online store, app, remote sales by phone, in all IKEA stores located in the Netherlands.
Read moreStarting September 22, IKEA Family members can enjoy a new benefit: Saving with IKEA Family. Throughout your entire customer journey, you can earn points—not just through purchases, but also by participating in certain activities. For example, using our online planner or attending an IKEA Family event.
Read moreThe corresponding number of points will be deducted automatically from your profile within 48 hours and any rewards used will have been forfeited.
Read moreIf a reward is "unlocked" or "locked" will depend on if you have collected enough points to choose it.
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