Can I get an invoice for my purchase?

Have you made a purchase in the store?
Have you paid for your purchase in the store in the past 365 days? Then you can simply convert your receipt into a valid invoice yourself. To do this, go to IKEA.nl/invoice and keep your receipt at hand. If you have scanned your IKEA Family card, this receipt will also be in your IKEA Family account. You can create an invoice for your receipt only once.

Will the order be paid with iDEAL, on delivery or afterwards? Then you will receive a VAT invoice by e-mail when your order has been paid and delivered.

Have you placed an order online?
For every online purchase you will automatically receive an invoice, both as private and business customer. After paying for your order, you will receive an e-mail with an invoice in the attachment. Sometimes this e-mail ends up in the spam (junk) mailbox. The invoice is made on the basis of the information you provided when ordering and we cannot change it.

Only for online purchased IKEA gift cards you will not receive an invoice. Do you want to buy gift cards with an invoice as a business customer? Please contact our IKEA for Business department.

Do you need an invoice, but the order has not yet been paid and/or delivered?
You 'll receive the invoice for your order once it has been paid for and you have received the goods. Sometimes though, you may need an invoice sooner than that; for instance for a building fund or lender. In such cases, we can create a proforma invoice (temporary invoice) for you. Please contact our customer service for this. Don't forget to keep your order number at hand. We will send the proforma invoice to you by email.

The proforma invoice is accepted by Dutch banks.

If you have any questions or need help, please contact our customer service and we will create a VAT invoice based on the information on your receipt. We will send this to you by e-mail.