Return policy
Enjoy a more convenient IKEA shopping experience with our generous return policy
Even if you don't like what you buy from IKEA, you have plenty of time.
Reasonable Return Policy
The terms and conditions set forth in this return policy apply to all purchases made yourself at IKEA stores in Korea and on the website and application.
*Buyback products and ASIS products are not allow exchange.
*For IKEA Food, it can only be room temperature products purchased at IKEA Swedish Food Market which are unopened products within 21 days of expiration date. And You must visit Return and Exchange area in IKEA Store with a proof of purchase.
*Return policy will not apply if you are not the person who purchased the product.
*If purchased item is transported directly from the store, we will consider the damage that may occur during storage and transportation process in applying the policy.
IKEA takes customer satisfaction after purchase very seriously. If you are not completely satisfied with the product or change your mind, we will refund you once you bring the receipt (proof of purchase), payment method at the time of purchase, and the product within 365 days.
Unused products can be refunded in full after simply opening. For more information, please see “How much will I get if I get a refund?” below.
If the product has been assembled but remains in a resalable condition, the Buyback Service may be available for selected items only.
This policy applies if you change your mind and is in addition to your statutory rights and IKEA commercial warranty. We reserve the right to return a product to IKEA at any time if it is defective or not in the same condition as the manual.
The daily return quantity limit is:For furniture, up to 80 boxes in a flat package. In the case of small items, up to 50 pcs in one box, up to 10 boxes can be returned. The total returned product can be up to 3 CBM in volume and 1200 kg in weight.
Return and Refund Policy by Product Condition
Returns/Refunds for Unopened IKEA Products
Unopened IKEA products may be returned within 365 days for a full refund. Please bring your proof of purchase and original payment method when requesting a refund. Your purchase history can also be viewed through your IKEA Family account.
Returns/Refunds for Opened IKEA Products
Products that have been opened but remain unassembled and unused may be returned within 365 days from the date of purchase. Depending on the product condition, the refund amount may be subject to a deduction and issued as an IKEA refund card.
“Opened but unused” means the product has not been assembled and shows no signs of use, including stains, scratches, or other damage. All tags, product descriptions, and mandatory information labels must remain attached.
If the product has been assembled but is still in a resalable condition, the Buyback Service may be available.
When using the Buyback Service, the refund amount will be determined based on the product condition and issued as an IKEA refund card.
Eligibility for the Buyback Service varies by product. Please refer to the Buyback Service page for detailed information.
*In case of Return through IKEA Customer Service Center without visiting store, refund is depend on product condition once confirmed after it is received in IKEA Store.
*Depending on the payment method, the refund amount processing schedule may differ. If you have not received a refund after 7 business days after canceling your order, please contact IKEA Customer Support Center (1670-4532 without area code).
Exchange mattress once
We hope that IKEA's new mattress will give you a good night's sleep and rest.
If you are still not satisfied with the product after about 365 days of adaptation, please bring proof of purchase and the mattress to the store.
We will issue a refund card for one-time exchange for another mattress.
If you are exchanging for a higher priced mattress, you only need to pay the difference between the original product receipt and the price of the selected replacement product.
If the price of the replacement mattress is lower, the IKEA refund card will be issued for future purchase.
Applies to all new mattress, not to ESPEVÄR bed bases, slatted bed bases and mattress pads.
Mattresses that are dirty or heavily soiled cannot be replaced.
*In order to prevent further damage to the mattress, it is repackaged in a plastic pack and collected then proceed exchange or return.
We ask for your cooperation so that IKEA partner staff can visit and return it in repackaged condition.
For more information, please contact IKEA Customer Service Center at 1670-4532.
How do I refund a product?
For the convenience of our customers, we provide two refund methods as below.
- You can receive a refund by visiting an IKEA store in Korea at any time within 365 days with the product to be refunded, the card you paid for at the time of purchase, and the receipt (proof of purchase). (Exchange/refund is not possible at IKEA Planning Studio Cheonho and Sindorim).
- Having trouble visiting the store? We can collect the product through IKEA Partner-Delivery company. The return cost is the same as the shipping cost, and if you would like to request a return, please contact IKEA Customer Service Center
What preparations are required to use the collection service?
In order to simplify the collection process, we ask IKEA to provide as much detail as possible about your delivery address and any relevant details (the floor from which you need to collect the product, whether there is a narrow enquiry, etc.). You must also agree to have appropriate methods of access to the designated collection location.
If the person in charge believes that the collection could result in damage to the goods or the customer's property, he or she may notify the customer and record these concerns in the collection documentation. If you have any concerns but wish to have the product collected by the person in charge though, IKEA is not responsible for any damage or breakage incurred during the collection process (provided that reasonable care has been taken in the collection process).
In addition, the collection document provided by the representative must be signed by the customer confirming that the collection has been carried out. If the customer cannot personally verify the collection process, he or she may appoint an adult representative to act on his/her behalf.
The daily return quantity limit is: For furniture, up to 80 boxes in a flat package,In the case of small items, up to 50 pcs in one box, up to 10 boxes can be returned.The total returned product can be up to 3 CBM in volume and 1200 kg in weight. When collecting the product, separate packaging is required so that the quantity and condition of the product can be identified. If the above conditions are not met, return would be not allowed.
Can I cancel my service order?
If you have ordered services such as delivery, assembly or installation, you may cancel your order up to the point of cancellation specified in the respective terms of service. The respective terms of service can be found here.
If the customer has expressly consented to the commencement of the service and has been informed in advance that the customer has no right to cancel the service performed.
From January 1, 2021, if you request to cancel delivery after the product is shipped, a return fee of KRW 29,000 including shipping fee will be charged. (It will be refunded after deducting the return cost of 29,000 won from the shipping cost.)
For more information, contact IKEA Customer Service Center.