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Returns and claims

You have 365 days to return your purchase. Keep your receipt safe to make your return easier.
You can return any product as long as it’s in new condition.

We reserve the right to refuse a refund or exchange if the return criteria are not met.


How to return

A pick-up

IKEA offers to collect the unwanted items.

A collection fee for the cost of returning the goods will apply.

The cost starts from 49,000 KRW for metro. This service is not available in all areas.

Please contact us for pricing and scheduling.

In-store

Return your item at IKEA store.

A return process will be easier and quicker if you register 'Self return service' on the IKEA website before visiting the IKEA store. If you provide the required information prerequisites and bring the barcode, receipt, and product, you can return your product without providing additional information.

* You cannot return/exchange products from IKEA Planning Studio. (Cheoho/Sindorim)

* For IKEA Lab products purchased within this store can be exchanged/refunded, but these items cannot be registered for Self return service.

Missing, damaged or incomplete orders

Visit your closest store

Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you.

If your item is damaged, bring you damaged item and proof of purchase.

If you are missing an item, bring you order confirmation.

* You cannot return/exchange products at IKEA Planning Studio. (Cheoho/Sindorim)