Returns and claims
You have 365 days to return your purchase. Keep your receipt safe to make your return easier.
You can return any product as long as it’s in new condition.
We reserve the right to refuse a refund or exchange if the return criteria are not met.
How to return
IKEA offers to collect the unwanted items.
A collection fee for the cost of returning the goods will apply.
The cost starts from 49,000 KRW for metro. This service is not available in all areas.
Please contact us for pricing and scheduling.
Missing,damaged or incomplete orders
Visit your closest store
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you.
If your item is damaged, bring you damaged item and proof of purchase.
If you are missing an item, bring you order confirmation.
* You cannot return/exchange products at IKEA Planning Studio Cheoho.