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Customer service

Helping you help yourself

Phone Order Service

Order from home. We'd love to make your shopping easier.

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My orders

Track your order, view your order history or cancel an order

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Stock availability

Find out if what you are looking for is available online

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Spare parts

Apply for parts by yourself at the Spare parts page

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Lost and found

Claim your lost items online via Lost and found page

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Return or exchange products

Find out all about how to exchange or return your products.

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Gift card balance check

You can check the balance of your gift card

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Password reset

Lost your password? You can reset it.

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Frequently Asked Questions

  • You can request a change to the desired delivery date of your online order on the IKEA website.
    (Home > Customer Services > Tracking and managing your order > Manage your order)
    When looking up the order history, please enter the same information as you entered when ordering.
    But, the desired delivery date modification may vary depending on the stage of transportation process and your region.
    If you wish to change the delivery information such as the delivery address, please contact IKEA Customer Support Center.

  • [Change Delivery Date]

    Furniture Delivery

    If you want to change the delivery date of an online order, you can change it through the 'Order Management' function on the 'Customer Support' - 'Delivery Inquiry and Management' page on the IKEA website. Please enter the same account information used at the time of the order inquiry.

    • The delivery date can be changed by transportation step and region.
    • If you want to change the shipping address, please contact the IKEA Customer Support Center. However, the address cannot be changed after the product is shipped.


    In the case of courier delivery, due to the nature of the transportation industry, it cannot be canceled or changed if the product leaves the store or the logistics warehouse.

    [Change Product List]

    If you want to change or cancel part of your order, please contact the IKEA Customer Support Center and we will help you revise your order.However, please note that it is difficult to change the order when the product is ready.

    [Order Cancellation]

    You can apply for cancellation of the entire order directly from the 'Order Management' section on the IKEA website. If the cancellation process is difficult, please contact the IKEA Customer Support Center and the return fee may be charged depending on the delivery progress.Tracking and management

  • I have lost my belongings.

    For lost items, please find Return and Exchange desk if you are in store.

    If you have already left the store, you can search your lost item via iLost and ask for return claim by yourself.
    It may take up to a day to update information on Lost & Found. Please take your time and start search from the next day.

    Lost & Found

    Please contact us via chat service if you lost your item before the 1st of Nov. 2021.

    Chatting service

  • IKEA does not sell hardware or parts for a fee. If you want parts, you can visit the store to request parts or apply for parts by yourself on the website parts application page.

    Apply for parts at the store

    It can only be provided when we have spare parts/parts in the store.

    Please prepare the product number and necessary part/part information, and if necessary, we can request a purchase history (order number or receipt).

    We can provide you after checking whether you have it or not through the store exchange refund corner or the customer support center.

    Customer Support Center

    Apply for parts online

    Please go to the bottom part application page, look at the application method, and apply for the part. If you prepare the corresponding part number in advance, you can apply quickly.

    Parts application page

Do you still have questions?

Contact us. We'd love to help you out.

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