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Customer Services

Welcome, it’s great to see you. Whatever you need, we’ve got the answers, the help and the services to make sure you have a great IKEA experience.

Frequently Asked Questions

    1. When do you open and close?

    10:00 ~ 22:00 (Closed on Lunar New Year and Chuseok)

      2. Where can I find IKEA?

      There are IKEA stores in Gwangmyeong, Goyang, Yongin and Busan.
      Please visit [store information] for the address.

        3. Can I check stocks available?

        You can check whether certain product is available at store by searching for the product on our web.
        For online orders, purchasing menu is deactivated if the product is out of stock.

          4. I am unable to log in.

          IKEA website and IKEA Family membership are separately operated.
          Please use IKEA website login if you are on the mobile application

            5. I have lost my belongings.

            Please find 'Return and Exchange' if you are in store.
            If you have already left the store, please use our chat service.
            It may take up to a day to update information on Lost & Found.