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Customer Services

Welcome, it’s great to see you. Whatever you need, we’ve got the answers, the help and the services to make sure you have a great IKEA experience.

Frequently Asked Questions

1. Returns and claims

If you are not available to visit the store, try our chat service.

Order number (receipt number) and product information are required for consultation. If there is a problem with the product you purchased, please take a picture of the product. We can proceed the consultation faster.

2. When do you open and close?

10:00 ~ 22:00 (Closed on Lunar New Year and Chuseok)

3. Where can I find IKEA?

There are IKEA stores in Gwangmyeong, Goyang, Yongin and Busan.
Please visit [store information] for the address.

4. Can I check stocks available?

You can check whether certain product is available at store by searching for the product on our web.
For online orders, purchasing menu is deactivated if the product is out of stock.

5. I have lost my belongings.

Please find 'Return and Exchange' if you are in store.
If you have already left the store, please use our chat service.
It may take up to a day to update information on Lost & Found.