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Guarantee

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.


Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.

Bedroom: Mattress

    IKEA mattresses and bed bases have been rigorously tested to comply with our strict standards for quality and durability, as well as to meet the highest standards for domestic applications. That means we can offer you a 25-year guarantee that covers mattresses and bed bases marked with the logo below against defects in materials and workmanship.

    How long is the guarantee valid?
    The guarantee for mattresses and bed components other than electrical motors remains in force for twenty-five (25) years from the date of purchase. The original purchase receipt is required as proof of purchase.


    What is covered under this guarantee?
    This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.

    • Wooden frame and springs in wooden base spring mattresses.
    • Springs in spring mattresses.
    • Foam core in foam mattresses.
    • Latex core in latex mattresses.
    • Wooden frame, slats and springs in bed bases.


    Products not covered under this guarantee
    This guarantee does not apply to: all mattress pads. Mattresses JÖMNA; sofa bed mattresses and childrens mattresses.


    Bedroom: PAX/KOMPLEMENT wardrobes and interior organisers

      PAX/KOMPLEMENT wardrobes and interior organisers endure rigorous tests to meet our strict standards for quality, strength and durability. The PAX/KOMPLEMENT wardrobes and interior organisers are tested under the highest standards in domestic applications. That means we can offer you a 10-year guarantee that covers PAX/KOMPLEMENT wardrobes and interior organisers marked with the logo below, against defects in materials and workmanship.

      How long is this guarantee valid?
      The guarantee for PAX/KOMPLEMENT wardrobes and interior organisers remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.


      What is covered under this guarantee?
      This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

      • Frames
      • Hinged doors and hinges
      • Dividers for frames, shelf inserts and sectioned shelves.
      • Sliding doors and sliding door mechanism
      • KOMPLEMENT interior organisers


      Products not covered under this guarantee
      KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.


      Livingroom: Sofas and armchairs

        Our sofas are rigorously tested to comply with our strict standards for quality and durability as well as with the highest standards for domestic use. This means that we can offer you a 10-year guarantee against defects in materials and workmanship that covers frames and cushions of our sofas.

        How long is the guarantee valid?
        The guarantee for sofas remains in force for 10 or in some cases 25 years. The guarantee is valid from the date of purchase. The original purchase receipt is required as proof of purchase.


        What is covered under this guarantee?
        This guarantee applies to domestic use only and covers defects in material and workmanship in frames and seat and back cushions when used with the intended frames.

        Products and parts not covered under this guarantee
        This guarantee does not apply to:
        • Fabric covers
        • Leather covers
        • coated fabric covers

        This guarantee does not apply to:
        • TULLSTA armchair
        • MUREN armchair
        • POÄNG cushions
        • POÄNG childrens armchair


        METOD Kitchen

          We offer you a 25-year guarantee that covers defects in the material and workmanship on the METOD kitchen system. All kitchen mixer taps have a 10-year guarantee.

          How long is the guarantee valid?
          Please check PDF file for more detailed information.


          What is covered under this guarantee?
          Please check PDF file for more detailed information.


          Cooking: IKEA 365+ knives

            Everyday life at home puts high demands on kitchen knives. IKEA 365+ knives are knives for everyday use. With a quality that stands up to the demands of daily cooking, these knives should be the first thing you choose in your kitchen drawer. We guarantee that IKEA 365+ knives will keep their function for 15 years.

            How long is the guarantee valid?
            The guarantee for IKEA 365+ knives remains in force for fifteen (15) years from the date of purchase. The original purchase receipt is required as proof of purchase.


            What is covered under this guarantee?
            This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ knives series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after 15 years. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.

            Products not covered under this guarantee
            No exceptions.


            Cooking: IKEA 365+ cookware

              Everyday life at home puts high demands on cookware. IKEA 365+ stainless steel cookware is rigorously tested to cope with everyday use. We guarantee the function of IKEA 365+ cookware for 15 years for products without a non-stick coating and for 5 years for those with a non-stick coating.

              How long is the guarantee valid?
              The guarantee for IKEA 365+ stainless steel cookware without non-stick coating remains in force for fifteen (15) years from the date of purchase. Scroll down for further details.

              The guarantee for IKEA 365+ cookware with non-stick coating remains in force for five (5) years from the date of purchase. Scroll down for further details. The original purchase receipt is required as proof of purchase.


              What is covered under this guarantee?
              This guarantee covers function, materials and workmanship in all cookware in the IKEA 365+ series. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 and 5 years respectively. In this instance, normal use is defined as using an item for cooking and washing it once a day.

              The guarantee covers:
              • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
              • Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware. Note, however, that all items with a non-stick coating must always washed by hand.
              • Non-stick properties on non-stick pans. This means that IKEA 365+ non-stick coated cookware will be easy to clean and can be used with a minimum amount of fat for cooking food for at least 5 years.


              Products not covered under this guarantee
              No exceptions.


              Cooking: SENIOR cookware

                Our range of SENIOR cookware is rigorously tested to comply with our strict standards for quality, safety and durability as well as with the highest standards for domestic use. We therefore guarantee that SENIOR cookware will last for 25 years of normal domestic use, provided that our care instructions are followed.

                How long is the guarantee valid?
                The guarantee for SENIOR cookware products remains in force for twenty five (25) years and is valid from the date of purchase. Provided that our care instructions are followed, we guarantee that our range of SENIOR cookware products will last for 25 years, subject to normal everyday domestic use (cooking and washing once a day). The original purchase receipt is required as proof of purchase.


                What is covered under this guarantee?
                This guarantee applies to domestic use only and covers defects in material and workmanship in all SENIOR cookware products. The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities.


                Products not covered under this guarantee
                No exceptions.


                Cooking: SENSUELL cookware

                  Our range of SENSUELL cookware is rigorously tested to comply with our strict standards for quality, safety and durability as well as with the highest standards for domestic use. We therefore guarantee that SENSUELL cookware will last for 25 years of normal domestic use, provided that our care instructions are followed.

                  How long is the guarantee valid?
                  The guarantee for SENSUELL cookware products remains in force for twenty five (25) years and is valid from the date of purchase. Provided that our care instructions are followed, we guarantee that our range of SENSUELL cookware products will last for 25 years, subject to normal everyday domestic use (cooking and washing once a day). The original purchase receipt is required as proof of purchase.


                  What is covered under this guarantee?
                  This guarantee applies to domestic use only and covers defects in material and workmanship in all SENSUELL cookware products. The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities.

                  Products not covered under this guarantee
                  No exceptions.


                  Cooking: TROVÄRDIG cookware

                    Everyday life at home puts high demands on cookware. TROVÄRDIG is our top of the line non-stick frying pan, developed with a focus on quality and function. This means we can guarantee it will last for 5 years.

                    How long is the guarantee valid?
                    The guarantee for TROVÄRDIG frying pans with non-stick coating remains in force for 5 years from the date of purchase. The original purchase receipt for the above products is required as proof of purchase.


                    What is covered under this guarantee?
                    This guarantee covers function, materials and workmanship in all TROVÄRDIG frying pans. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new, even after 5 years respectively. In this instance, normal use is defined as using an item for cooking food and washing it once a day.

                    Products not covered under this guarantee
                    No exceptions.


                    Cooking: VARDAGEN cookware

                      Everyday life at home puts high demands on cookware. VARDAGEN stainless steel cookware is rigorously tested to cope with everyday use. We guarantee the function of VARDAGEN cookware for 15 years.

                      How long is the guarantee valid?
                      The guarantee for VARDAGEN cookware products remains in force for fifteen (15) years and is valid from the date of purchase. Provided that our care instructions are followed, we guarantee that our range of VARDAGEN cookware products will last for 15 years, subject to normal everyday domestic use (cooking and washing once a day). The original purchase receipt is required as proof of purchase.


                      What is covered under this guarantee?
                      This guarantee covers function, materials and workmanship in all cookware in the VARDAGEN series. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 years respectively. In this instance, normal use is defined as using an item for cooking and washing it once a day.

                      Products not covered under this guarantee
                      No exceptions


                      Bathroom

                        We offer you a 10-year guarantee that covers defects in the material and workmanship on the GODMORGON bathroom series, all wash-basins, mixer taps and shower mixers. All shower accessories such as riser rails, head and hand showers, shower hoses and hand shower parking bracket have a 3-year guarantee.

                        How long is the guarantee valid?
                        Please check IKEA bathroom guarantee_Korean.pdf for more information.


                        What is covered under this guarantee?

                        Please check IKEA bathroom guarantee_Korean.pdf for more information.

                        Products not covered under this guarantee
                        Please check IKEA bathroom guarantee_Korean.pdf for more information.


                        Workspace and office furniture

                          The BEKANT desk series, GALANT storage system and IDÅSEN series have been tested according to the highest standards for professional office use and meets our strict standards for quality and durability. For this reason, we are able to offer a 10-year guarantee against defects in materials, workmanship and function on all main parts in the BEKANT desk series , GALANT storage system and IDÅSEN series.

                          How long is this guarantee valid?
                          The guarantee for the BEKANT desk series, GALANT storage system and IDÅSEN series remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.


                          What is covered under this guarantee?
                          The guarantee covers defects in materials, workmanship and function on all main parts in BEKANT desk series, GALANT storage system and IDÅSEN series, from the date of purchase at IKEA.


                          What products are not covered under this guarantee?
                          The following product in the BEKANT desk series, GALANT storage system IDÅSEN series is not covered under the guarantee:

                          • BEKANT desk top shelf
                          • BEKANT screens


                          Workchair

                            Everyday life at home and work puts high demands on office chairs. These work chairs have been tested according to high standards for professional office use and meets our strict standards for quality and safety. For this reason, we are able to offer a 10-year guarantee against defects in materials and workmanship in the moving parts and frame.

                            How long is the guarantee valid?
                            The guarantee remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.


                            What is covered under this guarantee?
                            The guarantee covers defects in material and workmanship on the following parts of the work chair:

                            • The structural frame
                            • Moving parts

                            Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.

                            What is not covered under this guarantee?
                            This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

                            This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

                            This guarantee does not apply if the work chair has been placed outdoors or in a humid environment e.g. bathroom.

                            This guarantee does not cover consequential or incidental damages.