How does Economy Delivery work?
To use this service, simply add the items you want to your shopping cart, select Furniture delivery at the checkout stage, and choose the Economy delivery option. Once you have entered the correct shipping information and completed your order, you will receive a confirmation email and SMS with shipping instructions. Budget delivery cannot be applied for assembly service, and on the day of delivery, please prepare to clear the aisle for access. If you have any problems with the product, such as missing or damaged, please call IKEA Customer Support immediately at 1670-4532.
- Order Steps
a. Add the desired items to your shopping cart, select Furniture Delivery at the checkout stage, and select the Save Shipping option. If you don't see this option, it may be due to a non-delivery area (such as some island areas) or due to low inventory at the shipping store.
b. Fill in accurate and complete shipping information. Enter your address, check the delivery instructions, such as parking or access restrictions, and select a delivery date. Budget delivery cannot be specified in a separate time zone, and will be delivered arbitrarily between 8 am and 8 pm on the selected date.
c. At the checkout stage, the shipping cost calculated based on the delivery address, total weight of the product, and membership status will be displayed. (Based on IKEA Family members: 9,000 won for less than 25 kg / 29,000 won for less than 300 kg / 49,000 won for less than 600 kg.
d. You can change (or cancel) the delivery date up to 2 days before the scheduled delivery date. After a certain step, you may need to cancel your order and place another order, so in this case, IKEA Customer Support. Please contact us by phone at (1670-4532).
e. Tracking and managing shipments - IKEA You can use the tool to check the progress of your shipment.
- Order Processing and Verification
a. Once your order has been processed, you will receive an order confirmation email or SMS with shipping information.
b. The delivery driver will call you 1 hour before arrival. Please make sure that the contact information you provide is accurate.
- On the day of delivery
a. A professional delivery driver will contact you 1 hour before arrival. Even if there is no phone connection, the delivery will proceed as it is.
b. Ensure that the passage is free of obstructions for the delivery vehicle to access. Thrift delivery is a service that only delivers to the front door (or common entrance).
c. Budget delivery is automatically applied to leave the product at the door in case of absence, so you must have a safe place to leave the goods.
d. The product will be delivered to your doorstep, and if there is no safe place to do so, the delivery may be rejected. If you need to reship, you will need to contact IKEA Customer Support at 1670-4532 and you will be charged for redelivery. If you want to return a product that you have at home, please note that you cannot return it directly to the delivery driver.
e. When you receive the goods, please check them with the order and check whether the packaging is damaged. If there is a problem with the packaging, the delivery driver will contact IKEA directly.
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