Skip to main content
EN KREnglish

What are some things I need to take note of when ordering large products?

Delivery to the desired location may be difficult for large packages. Please check the package size and the entryway before ordering large products such as sofas, mattresses, wardrobes etc. Delivery costs will not be returned for orders that could not be delivered because the entryway had not been checked beforehand. See below for more information.

※ Checking entryway

1. Please check the width and height of the building entrance, front door and corridors to make sure that the furniture can be brought in.
2. Please check the width and height of the elevator, if available, and if there is no elevator, please check the width and ceiling height of the stairs.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • When is an aerial ladder truck used?

    Ladder trucks are required for delivery above the 4th floor without an elevators. See below for more information.

    Read more

  • Can I return/cancel a part of delivery order?

    See below for more information.

    Read more

  • The postal code search is only available for the 5 digit code. Can’t I use the 6 digit code?

    The 5 digit postal code system has been effective from Aug 1, 2015. Please check your 5 digit postal code through the street address information system.

    Read more