How do I use the pick-up service?
To use this service, simply add the desired items to your shopping cart and select the pick-up service option at checkout. Specify your preferred pickup and time slot. You will receive a confirmation email/SMS with any details about your pickup, and you will be sent a pick-up notification once your order is ready. Please be sure to bring your order confirmation and ID with you when you pick up. If you encounter any problems during the pick-up process, please follow the instructions provided in the instructions or call IKEA Customer Support at 1670-4532.
- Accepting Orders
a. When shopping online, add the desired product to your shopping cart.
b. Please select the 'Pick-up Service' option at the checkout stage. If you don't see this option, the address you set may be in an area where pick-up service is not available.
c. Please select your preferred IKEA store or designated pick-up point, and specify the available pick-up time slot.
d. Please complete your order.
Due to high demand, your preferred pick-up location may not be displayed. If you try again after 1~2 days, another option may appear.
f. If you change your mind before pick up Tracking and managing shipments - IKEA Please cancel your pick-up service order through the tool. Cancellation policies may vary depending on the service, and for pick-up services, they are usually not amended once the order has been confirmed. If you need help Customer Support - IKEACall us at (1670-4532).
- Order Processing and Preparation
a. Your order will be processed and booked at the pick-up point you selected.
b. You will receive an order confirmation email/SMS with pickup details, and you will not be able to pick up your order until you have been notified.
c. In-store pick-up service orders will be automatically canceled if they are not picked up on the pick-up date, and the value of the goods will be refunded, excluding the service fee.
d. Online Tracking and managing shipments - IKEA Please check the status of your order through the tool.
- Pickup
a. When ready, we will send you a notification by SMS or email.
b. Please check the operating hours and pick-up instructions of the selected store or pick-up point. This information is available on the IKEA website. Pick-up service - IKEA You can check it out on the page.
c. If your order contains heavy or bulky items, it is recommended that you go with someone who can help you.
d. Please arrive at the designated pick-up area at the reserved time slot.
e. Show your order confirmation, proof of purchase. If someone else picks you up for you, you must bring your order confirmation.
f. Goods will be collected at the counter and prepared in the cart for smooth pick-up.
g. Please collect the goods and load them into the vehicle. Please make sure you have received all the items after pick-up.
*To reschedule your pickup service order, please call 1670-4532 or enter "Connect to an Agent" to request a request from an agent.
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