Can I cancel/change an order?
See below for more information about cancel & change order process.
And please contact our Customer Support Center ASAP to get help, with your receipt or order sheet.
Delivery Service Terms & Conditions
Assembly Service Terms & Conditions
Kitchen & Bathroom Installation Service Terms & Conditions
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You can change / cancellation order through Track & Manage my order page & Customer Support Center. See below for more information.
Read moreSee below for more information.
Read moreTo use this service, simply add the items you want to your shopping cart, select Furniture delivery at the checkout stage, and choose the Economy delivery option. Once you have entered the correct shipping information and completed your order, you will receive a confirmation email and SMS with shipping instructions. Budget delivery cannot be applied for assembly service, and on the day of delivery, please prepare to clear the aisle for access. If you have any problems with the product, such as missing or damaged, please call IKEA Customer Support immediately at 1670-4532.
Read moreTo use this service, simply add the items you want to your shopping cart, select Furniture delivery at checkout, and choose the standard delivery option. Once you have entered your shipping details, selected your preferred delivery date, and completed your order, you will receive shipping information via confirmation email and SMS. On the day of delivery, please make sure that the aisle is secured, and the recipient must be on site. The delivery driver will transport the goods directly to the room you specify. If you see any issues such as missing or damaged items, please notify the driver immediately on site and contact IKEA Customer Support at 1670-4532.
Read moreA text message and an email will be sent when the order is not properly ordered due to a system error. In this case, the payment amount will be automatically canceled, and card cancellation will take up to 7 days depending on the credit card company.
Read moreTo use this service, you can add small items to your shopping cart, select parcel delivery at the checkout stage, and enter your delivery address. Once your order is placed, you will receive a confirmation email with an estimated delivery date, along with tracking information for your shipment once your order has been processed. In case you are not available on the day of delivery, make sure you have a safe place to store your products and make sure there are no problems as soon as you receive them. If you notice any missing or damaged issues, please contact IKEA Customer Support directly at 1670-4532.
Read more