Can I exchange / return products purchased online at the IKEA store?
Online purchased products can be returned at your nearest IKEA Store.
To refund you can either return and re-purchase the product from store or contact IKEA Customer Service Center.
To exchange your item from store, please visit our return and exchange corner with your order number, and the product you wish to exchange.
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You have 365 days to return your purchase. Keep your receipt safe to make your return easier. You can return any product as long as it’s in new condition. We reserve the right to refuse a refund or exchange if the return criteria are not met.
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Read moreIKEA does not sell hardware or parts for a fee. If you need, you can get extra parts from the store's exchange and return desk.
Read moreIf you registered your IKEA Family card information at the time of payment, we can find your purchase history. But If you didn't, please prepare the payment information (transaction date, approved number).
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