Can I return & exchage a mattress?
If you are still not satisfied with the product after about 90 days of adaptation, please bring proof of purchase and the mattress to the store. We will issue a refund card for one-time exchange for another mattress.
- If you are exchanging for a higher priced mattress, you only need to pay the difference between the original product receipt and the price of the selected replacement product.
- If the price of the replacement mattress is lower, the IKEA refund card will be issued for future purchase.
- Applies to all new mattress, not to bed bases, slatted bed bases and mattress pads.
- Mattresses that are dirty or heavily soiled cannot be replaced.
* In order to prevent further damage to the mattress, it is repackaged in a plastic pack and collected then proceed exchange or return.
* We ask for your cooperation so that IKEA partner staff can visit and return it in repackaged condition.
* When returning to the store, you can save the sustainable earth and environment by receiving a repackaging plastic pack in advance at the exchange & refund corner in the store and packaging it for exchange or return! Damaged or contaminated products may not allow exchange or return.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
See below for more information.
Read moreYou have 365 days to return your purchase. Keep your receipt safe to make your return easier. You can return any product as long as it’s in new condition. We reserve the right to refuse a refund or exchange if the return criteria are not met.
Read moreIf you registered your IKEA Family card information at the time of payment, we can find your purchase history. But If you didn't, please prepare the payment information (transaction date, approved number).
Read moreThe terms and conditions set forth in this return policy apply to all purchases made yourself at IKEA stores in Korea and on the website and application. But, Buyback products and ASIS products are not allow exchange. For IKEA Food, it can only be room temperature products purchased at IKEA Swedish Food Market which are unopened products within the expiration date. See below for more information.
Read moreOnline purchased products can be returned at your nearest IKEA Store.
Read moreFor refunds with a change of mind, customers are responsible for the costs generated from returning a product. Return costs corresponds to the delivery cost paid during purchase.
Read more