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Customer Support

Do you have any questions?

Type one or more words in the search bar to consult our FAQs.

  • ​If you want information about our products, use the search bar at the top of the page.
  • Click here to check the status of your order

You can do it yourself​

​Want to check the status of your order? Need to return something? Here are our self-service solutions:

Return or exchange products​

More information about how to return or exchange products

Returns

Manage your order​

Here you can track your order, change appointments or even cancel them.

Track order

Your open cases

You can track your order here.

Monitor your case

Manage damaged products.

Do you have a damaged item? We support you

More information

Do you need to request an invoice?

You can fill out the request form here

Fill in form

Replacement parts​

Missing dowels, screws or other parts of your furniture?​

Order parts now

Gift cards​

Send instantly, print at home or deliver by post​

Go to gift card

Still looking for answers?

Whether you're looking for answers, would like to solve a problem, or just want to let us know how we did, all the ways to contact us are right here. We'll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.

Find your IKEA store

Find an IKEA store near you

Visit us in store and get inspired. We're open and looking forward to your visit. Browse our products, walk through our room settings, and grab a bite to go.

Find your IKEA store