My order
Thank you for ordering from IKEA
You can find out everything you need to know about your order here. You can view your order any time, check its status at your convenience and even change the delivery date if you need to. Changed your mind? No worries – you can cancel your order or arrange a return.
Manage and track your order | Returns, exchanges and complaints | FAQ
Check the status of your order, manage and track your order
You can check the status of your outstanding order anytime in your purchase and order overview. To find your order, simply enter into the search function your order number and the email address or phone number you provided when placing your order.
If you were logged into your profile or you scanned your IKEA Family card when you placed your order, you’ll also be able to see all your past purchases and receipts.
Is your order linked to your IKEA profile?
Did you place your order as a guest?
You can use the purchase and order overview to...
- Easily check the status of your order anytime and track it.
- Change the delivery date.
- View your order details and history, including products purchased, order date and time, delivery information, estimated delivery date etc.
- Request our assembly service for applicable products in your online order after you’ve placed it (fee applicable for additional travel costs).
- Download digital receipts and invoices for your purchases and use them to claim under the guarantee.
- Cancel your order – as long as the order hasn’t already been picked and packed.
- Order spare parts for the products you’ve purchased.
- Access product pages quickly from the list of products in your order to check the dimensions or download assembly guides and other documents.
- View the status of your current complaint or open case if you are waiting for a refund or subsequent delivery
Purchase and order overview
See all your purchases, orders, invoices and receipts at a glance.
See overviewChange delivery date
You can change the date the delivery company is planning to deliver your order before your order reaches a certain status.
Change delivery dateCheck order status & track delivery
Check the status of your order and track the progress of your delivery.
Order statusReturns, complaints and spare parts
Make use of our convenient self-service options if you encounter an issue with your order.
Complaints
Log your complaint or tell us about deliveries of damaged products online so we can help you right away.
Make a complaintStatus of your complaint
Are you waiting for your refund or subsequent delivery? You can find the current status of your case in your profile under ‘Purchases and orders’.
Show statusArrange a return and save time
You can save time by arranging a return online from your purchase and order overview.
Arrange a returnSpare parts
We have spare parts for you in all shapes and sizes. Order missing screws and fittings online – it couldn’t be easier.
Order spare partsFrequently asked questions
Enter a keyword or topic into the search bar to find an answer to your question.
