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Electrical appliance damage and defects

We are very sorry if you have a problem with your appliance, and we therefore always try to find a solution as quickly as possible.

A man stands in a kitchen with dark green fronts and holds a baby in his arms. He looks startled because the shopping bag has fallen over. A toddler picks things up from the floor.

Do you need a spare part for your electrical appliance?

IKEA has teamed up with ASCI Elektro Service Vertriebs GmbH to provide you with an online portal where you can order spare parts and additional accessories for the entire range of IKEA electrical appliances.

Learn more

Before you call us, please follow the steps below:

1. Step

Look at the troubleshooting section in the instruction manual and then follow the step-by-step guide.

The instruction manual may also be available online.
Search for the product in the search field at the top edge of the page. If the instruction manual for the product is available, you will see the download for the manual on the product details page under: Producht description - Assembly instructions and documents.

2. Step

If the product is covered by an IKEA guarantee, you will need to have your receipt in order to benefit from this coverage.

3. Step

Make sure you have the article number (A), manufacturer number (B) and service number (C).

You’ll find the numbers in the following locations:

  • Dishwashers: on the right-hand side of the front.
  • Espresso machines: behind the water container.
  • Gas stoves: on the back. 
  • Cooking hobs: on the underside.
  • Extractor hoods: behind the filter.
  • Refrigerators and freezers: on the inside of the frame.
  • Ovens: on the right side.
  • Warming drawers: on the right side when opened.
  • Washing machines: inside the front.
  • Coolers: inside the top part.
  • Microwave ovens: on the left side.


Manufacturer numbers:

  • ARCELIK: 50111 & 50173

  • BAUKNECHT: 13570, 18535, 19069, 23199, 23232, 23244, 23256 & 50183

  • BOSCH: 23320

  • ELECTROLUX: 21552

  • HAIER CANDY: 50177
  • MIDEA: 23327, 50203, 23071

4. Step

Contact the manufacturer of your electrical appliance.

ARCELIK

 

BAUKNECHT

 

BOSCH

 

ELECTROLUX

 

HAIER CANDY

  • General/service order/spare parts: [email protected]
  • Phone number (German): 0435080480
  • Phone number (French): 0435080502
  • Phone number (Italian): 0435080470
  • The call is charged at the national rate. Office hours: Monday - Friday 09:00 - 20:00, Saturday 10:00 - 19:00

 

MIDEA

A service technician will contact you within the next 2 working days to arrange an appointment.

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