Can I change the delivery date of my order?
We know that sometimes plans change - you can change the delivery date yourself using the order management pages on our website. If this option is no longer available because we have already processed your order, please contact us.
You can manage your delivery from the order pages with your order number and phone number or email address. If you need assistance, you can contact us here.
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Was the document not helpful? Try one of the related documents below.
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Can I change the delivery address of my order?
Life is full of changes but if the details have been sent to our delivery provider, we can no longer modify it. Check online if you can still cancel your order and make a new one.
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How do I change the date and the time of my order?
If you have to change your shipping date, you can do this yourself in your order history
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How can I check the status or change something on my order?
When you place an order, you can change the truck delivery date yourself. If you want to add or remove an item from your delivery, please contact us. Parcel delivery cannot be modified.
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FAQ Parcel delivery
Here you'll find some information about your parcel delivery:
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How can I change or cancel my online order?
If you have already sent the order, you cannot change it. You can cancel the order yourself.
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Can I order to a different delivery address?
Yes, you can enter a different delivery address when placing your order. To do so, click on "deliver to another address" in the order process. It's also possible to change the billing address. We deliver throughout Switzerland and Liechtenstein. It's not possible for us to deliver to another country.
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