How to load goods at the Pick-up Point?
The employees of our external partner will hand over the goods to you on a pallet.
You are responsible yourself for loading your goods. Please make sure that your vehicle is big enough to carry your order.
Pallets stay at the pick up point and cannot be taken with you.
More information on pick-up point.
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Can I have my order delivered to a Pick-up Point?
IKEA delivers your order to the Pick-up Point of your choice.
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What happens if I can't collect my goods on the day I have chosen?
If you are unable to come to the pick up point on the selected day, please contact our customer service.
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Can you transfer a product from one store to another so that I can collect it there?
For logistic reasons, an item cannot be sent from one store to another.
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Which items and services are available at the external pick-up points?
The Pick-Up Points are pick-up stations only, so no other services are available. All items that are available can be delivered to a pick-up point.
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Where can I find my code for the collection box?
Go to the IKEA website under "Track & Manage my order" and enter your order number, email or phone number.
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