How can I contact IKEA?
Many questions can be answered quickly online – anytime, anywhere. And if you need personal support, our customer service team is happy to help by phone.
- Monday to Friday: 8:30 a.m. – 7:30 p.m.
- Saturday: 8:30 a.m. – 6:00 p.m.
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Read moreIf an IKEA product you own has been recalled in Switzerland, please stop using it immediately. Visit your nearest Swiss IKEA store or contact IKEA Customer service to return it and claim a full refund.
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Read moreIf something was damaged during delivery, you have 7 days to inform us (also via our transport partner). If something got damaged afterwards, as an IKEA Family member, you have 14 days from purchase date to exchange it in one of our stores.
Read moreIf you notice a quality issue with your electrical appliance (white goods) and it's still under warranty, the fastest way is for you to contact the manufacturer directly with the product number (usually present as a sticker on the machine). If you need some support in finding the number, don't hesitate to contact us, so that we help you in your contact with them.
Read moreFirst control that you received the product additionally, and not instead of another product you paid for. Please also verify on your order confirmation or receipt that you were not charged for this extra item. In all cases, please contact the IKEA Customer service.
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