Please first control all the references on your order, in case one item wasn't booked.
If you had a parcel delivery, please also check online if your delivery hasn't be splitted in 2 deliveries. Your missing products might be on the way!
Just log into your profile an verify your purchase here.
My order is incomplete, how should I proceed?
We're so sorry! Here are some points to control before contacting us.
Perhaps the solution is just a click away – here you will find all our self-service options at a glance.
If you still need our support, the most efficient way is to contact us per phone at 058 515 03 86, from Monday to Friday from 8.30 am to 7.30 pm and on Saturday from 8.30 am to 6 pm. If our co-workers require further information in written form, follow-up contact will be by e-mail.
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You can order small parts directly to you and free of charge. Otherwise, we will be happy to help you - in-store or online.
Read moreIn order to find a solution together you can contact us as follows:
Read moreYou will have the option to add your card in the 'Payment' tab at the end of the process.
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