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How is the return policy at IKEA?

Your satisfaction is important to us. If you're not completely happy or simply changed your mind, IKEA products can be returned within 365 days - 90 days for mattresses.

You can return or exchange products bought in Switzerland as long as they still are in our range and you still have their proof of purchase or registered your IKEA Family card with the purchase.
You can find here your purchase history. We can also search for your receipt if you still know the date of purchase, the store you went to, the exact amount of the full transaction and the last 4 digits of the card you used for the payment.
Many products that are assembled, used or without receipt can still be returned and sold back to the stores, as part of our Secondhand service.
Any modification to the products, such as painting, drilling or removing parts, voids the warranty and prevents the return of the good.
We distinguish between returns of mattresses, custom-made products or of any other products:
1. Mattresses:
Please note that this doesn’t apply to mattress pads or toppers. They are considered as usual products.
a) Within 90 days:
The refund of the full amount will be done on a refund card.
Mattresses bought abroad and returned in Switzerland will be refunded of their original amount on a refund card.
b) After 90 days:
Returns of mattresses after 90 days can only happen if they are still in their original package, unopened and unused. The refund of the full amount will be done on a refund card.
Quality issues are not part of our return policy but part of our claim policy. Check your warranty and bring your mattress back in a store for a quality expertise. Based on the result of the expertise, you will either get a refund card, have to to recycle it at your own cost or keep it.
c) Without receipt:
Returns of mattresses without receipt is still possible if they're still in our range and in their original package, unopened and unused. The refund of the full amount will be done on a refund card.
2. Custom-made products (such as worktops, sofas, metre textiles, etc.):
If you wish to cancel the order of custom-made product, please contact us as soon as possible so that we try and stop its fabrication, this to avoid any non-refundable fees.
Products that have been made for you cannot be sold at their original price anymore, that's why a return is only possible within one year with a 10% deduction of their original price.
a) Within 365 days:
The refund of the paid amount with a 10% deduction is possible on the original payment method if still in package, or on a refund card if assembled but not used.
b) After 365 days or without receipt:
No return or refund possible.
3. All other products:
The one-year rule prevails for most of our products, but product state at return is determinant:
a) Damaged, modified, unclean:
Damaged, modified or unclean products cannot be returned or resold to IKEA.
b) Within 365 days:
- Still in package, unused:
If the product is still in the package and hasn't been used you will be refunded of the full amount on a refund card or on the payment method you used for the purchase. Products bought abroad and returned in Switzerland will be refunded of their original price on a refund card.
- Assembled and unused:
If the product has just been assembled but not been used, you will be refunded of the full amount on a refund card.
Products bought abroad and returned in Switzerland will be refunded of their original price on a refund card.
- Assemble and used:
The product needs to be clean, in good shape and damage-free to be resold to an IKEA store as part of our buyback program.
Find here our Buyback quotation tool to see how much you might get refunded on a refund card.
c) After 365 days or without receipt:
- Still in package, unused:
If the product is still in the package and hasn't been used you will be refunded of last year's lowest price on a refund card.
- Assembled (whether used or unused):
The product needs to be clean, in good shape and damage-free to be resold to an IKEA store as part of our buyback program.
Find here our Buyback quotation tool to see how much you might get refunded on a refund card.
Here you can read the IKEA return policy.

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