Digital Accessibility statement

IKEA Retail (Ingka Group) - As a retail company that is committed to the mission of offering a wide range of well-designed functional home furnishing products at low prices for the many people, we are continuously enhancing the accessibility of our digital experiences, systems, and services for our diverse customer base, including those with disabilities.  

We are continuously working towards improving digital accessibility, and we are doing so by implementing global standards, including the Web Content Accessibility Guidelines (WCAG).  

As a company, IKEA Retail (Ingka Group) is committed to a human-centric approach in the use of technology for the benefit of the many. 

Conformance status 

WCAG provides guidance on how to make websites easier to use for people with disabilities. There are three levels of conformance and IKEA aims to achieve WCAG 2.1 level AA.

We have taken significant steps to make our digital experiences more inclusive. We are also working with accessibility experts and people with disabilities to test and give feedback. Our efforts include, for example, improving our alternative texts, the experience while navigating with keyboard and when using a screen reader. We have also improved things like video content with transcriptions and captions available, and headings with better hierarchical structure on a page.  

Feedback  

As we're always eager to improve and support our customers, please let us know if you encounter any accessibility barriers in any part of our digital experiences.

E-mail: [email protected]

Please use subject: Digital Accessibility

Postal address:

IKEA AG
Müslistrasse 16
CH – 8957 Spreitenbach

Preparation of this digital accessibility statement 

The statement was prepared on 28.6.2025 and last reviewed and updated on 16.7.2025.