What should I do if I received a damaged kitchen product?
Find out how to report damage, get appliance support, or check warranty options.
- Report the damage as soon as possible through Track & manage my order. Have your order number and the email address or phone number used for the purchase ready.
- If you find hidden damage after delivery, submit a claim within 7 days of delivery.
- If you can’t report the damage online, visit an IKEA store with the damaged item and your order details. Check the product’s availability on IKEA.ca before travelling if you’re looking for a replacement.
- For small assembly parts, such as screws, knobs or plugs, use the online spare-parts service. This option is for small parts, not damaged full products.
- Find the appliance on IKEA.ca and open its product page. Under Product details, look for Assembly and documents and check the manual’s troubleshooting section.
- If the problem continues, check the warranty information you received with the product before seeking further help.
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