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What do I do if I have a missing product for my Kitchen?

Check whether your kitchen item is in another delivery, included in a box, or available as a replacement part.

Before reporting a missing kitchen item:
  • Check your order confirmation or receipt to make sure the item was included in your order.
  • Check all the boxes carefully. More than one item may be packed in one box.
  • Check for another delivery. Your order may be split into multiple deliveries. Use Track & manage my order to see the items in your order and check whether another delivery is on its way. Have your order number and the email address or phone number used for the purchase ready.
Missing a small part, such as a screw or fitting? You may be able to order it through the online spare-parts service.

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