I received damaged items in my delivery. What should I do?
Find out how to document damaged delivery items, report the issue with your order number and photos, and check your options for a replacement.
- Tell the delivery team about the damage.
- Contact IKEA by chat or phone so they can record the damage and explain your replacement options.
- Take clear photos of the damaged item and keep your order confirmation or delivery note.
- Start with Track & manage my order to access your order details and report the damage. If you can’t complete the report there, open IKEA chat and type “Speak with an agent”, or call 1-866-866-IKEA (4532). Have your order number ready.
- You can also bring the damaged item and your order details to an IKEA store. Check the item’s availability online before travelling if you’re hoping to exchange it in store.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreFind out how to report damage, get appliance support, or check warranty options.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In-Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), please contact IKEA customer support immediately.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'Doorstep Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access to your doorstep. If you notice any issues (such as missing or damaged items), please contact IKEA customer support immediately.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read more