I received damaged items in my delivery. What should I do?
If you’ve received damaged items in your delivery, here’s a quick guide on what steps to take.
Step 1: Inspect the damage
- Carefully inspect the item to determine the extent of the damage.
Step 2: Document the damage
- Take clear photos of the damaged item(s) for documentation.
Step 3: Contact IKEA Customer Service
- Reach out to IKEA Canada’s customer service team via phone or live chat.
- Provide your order number, details of the damage, and the photographic evidence.
We apologize for any inconvenience you may have encountered with your delivery.
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