I broke a piece of my product during assembly, how do I obtain a replacement?
At IKEA, we understand that accidents happen. If an item was broken during assembly, there are several options available to you.
If you accidentally break your product during assembly and have scanned your IKEA Family loyalty card at the time of purchase, you can bring your product back to an IKEA store within 14 days from the date of purchase to receive a replacement. The product can be assembled or disassembled.
The following terms and conditions apply:
- This benefit is available to IKEA Family members only
- You have 14 days from the date of purchase to replace any damaged products and take advantage of this benefit
- To claim this benefit, you must present your IKEA Family card together with proof of purchase and the damaged item. Proof of purchase must show that your IKEA Family card was presented and scanned at the time of purchase
- This benefit does not apply to purchases of IKEA gift cards or purchases made in the IKEA Cafe, IKEA Bistro, IKEA Swedish Food Market or IKEA Restaurant
- This benefit does not apply to cut fabric or goods ordered to your specification (for example, custom made countertops or made-to-order sofas)
- This benefit does not apply to purchases from the AS-IS department
- Damaged products will be replaced with the same product. You can also only bring the damaged piece for an exchange, subject to availability
* All other terms and conditions of IKEA’s No-nonsense return policy apply
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Just-in-case protection” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange delivery through IKEA Customer Services depending on the part that you’re missing.
Read moreYou can find the assembly guide for your product directly on our website. Simply type the product name or article number in the search bar, then click on “product details.” Once there, click “Assembly & other documents” and you will find the assembly guide for the product in question.
Read moreThings don't always go as planned and sometimes accidents happen! As an IKEA Family member, you're in good hands. If you damage an item during transport or assembly, you can exchange it in our stores within 14 days of the date of purchase or date of delivery.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for several IKEA products.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read more