Can I return a product to a Pick-up location?
IKEA’s Pick-up locations do not have the ability to process returns or arrange exchanges.
If you wish to return or exchange your purchase, you can visit your nearest IKEA store or contact us by chat or phone at 1-866-866-IKEA (4532) to explore possible options.
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Will the Pick-up locations accept returns and exchanges?
Please note that our Pick-up locations do not have the ability to process returns or arrange exchanges.
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What can customers expect from Pick-up locations, and what services do they offer?
Our ambition is to be more accessible and Pick-up locations are a great way to create an easier and more affordable shopping experience for our loyal customers. They will be highly accessible by vehicle and convenient for our customers. Customers can shop online and have their orders delivered to a Pick-up location for a fee, regardless of the size of the value or size of their purchase.
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How will I know my order is ready for pick-up at the Pick-up location, and how long do I have to pick it up?
Customers who have purchased products for delivery to a Pick-up location will receive an email notifying them when their order is ready for pick-up. The order will be held at the Pick-up location for seven days (fourteen days for BC locations) from the delivery date.
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How do your Pick-up location services work?
We offer many ways to shop at IKEA, including Pick-up locations across the country.
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How can I select a Pick-up Location as my delivery destination?
IKEA Canada has many Pick-up Locations throughout the country.
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Can I return my products to any IKEA store?
Yes, you can return your products to a store other than the one of the original purchase. To avoid long waiting times at the store, we encourage you to visit your local store's webpage before heading to the store.
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