What should I do if my product is subject to recall?
If an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it and claim a full refund.
All IKEA products are thoroughly designed and tested to ensure customer safety and compliance with applicable standards and legislation. Despite these testing standards, there are rare occasions when certain products must be recalled due to a previously undetected safety concern.
If you're an IKEA Family member, you will be contacted via email if a recall has been issued on a product you have bought where you have used your IKEA Family membership. You can also find all current recalls on IKEA.com.
When a recall is issued for an IKEA product you own, please stop using the product immediately. If it requires a power source, please disconnect it as an extra precaution. You can return the product and receive a full refund by taking it to an IKEA store or by contacting IKEA Customer Service online, depending on what's most convenient for you.
Bring the product to an IKEA store
If the product is small and you feel safe enough to move it, bring it to your nearest IKEA store as soon as possible. Please note that you will not be able to return any recalled items to Plan & Order Points.
Once you’re at the store, head straight to the Customer Service desks, which is usually located near the entrance/exit. If you still have your receipt, you will be able to get a refund to the original purchase method. If you used your IKEA Family card at time of purchase, you can also find your receipt by logging into your account and navigating to 'Purchase history'. If you don’t have your receipt for the recalled product, you’ll receive a refund to an e-voucher or refund card.
Contact IKEA Customer Service online
You can also contact IKEA Customer Service online. If you’re chatting on the IKEA website, you can type "Speak to an agent" in the chat window to be connected to an IKEA co-worker. Alternatively, you can also call 1-866-866-IKEA (4532).
If the co-worker is able to locate your receipt/proof of purchase, you will receive a refund to the original payment method used to purchase the product. If a receipt cannot be found or you paid for the product in cash, you’ll receive a refund in an e-voucher/refund card.
The co-worker will also be able to guide you in how you safely can dispose the recalled product.
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