Can I return a product in store?
If you purchased from IKEA Canada online or in store, you can return your product to any IKEA store in Canada.
When making a return in store, bring your product and proof of purchase to the Exchanges and Returns counter located near the exit.
For a quicker process, you can use IKEA Express Returns. Pre-fill your return details online before visiting the store to save time and skip the queue. You can simply enter your receipt or order confirmation details and select the items you wish to return along with the reason. You will then receive a QR code to scan in-store within 14 days.
The IKEA Express Returns service is limited to 5 items or fewer. If you have 5 items or fewer to return, you can fill out the online form and follow the instructions provided here.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Yes! You can return your product through our home collection service even if you bought it in a store.
Read moreIf you can't come in-store, it's possible to return small items to the closest IKEA store via post.
Read moreYes, you can return your products to a store other than the one of the original purchase. To avoid long waiting times at the store, we encourage you to visit your local store's webpage before heading to the store.
Read moreYou can return your opened and assembled products to the store within 90 days of purchase with your purchase receipt. We can also help with collection from your home.
Read moreThese locations are not full IKEA stores and unfortunately cannot process returns.
Read moreYes, our IKEA return policy enables you to return the product within 90 days if altering it is the only way to test it out, however some restrictions apply. Please note this does not apply to custom countertops.
Read more