How do your Pick-up location services work?
We offer many ways to shop at IKEA, including Pick-up locations across the country.
Instead of shipping items to your home, you can have them delivered to one of our convenient partner "Pick-up locations" for an affordable flat rate.
Once your order arrives, the collection window will depend on your chosen location:
- Standard locations: (Kingston, Drummondville, Sherbrooke, Trois-Rivieres, Barrie, London, Sudbury, Thunder Bay, Windsor, Fredericton, Moncton, St.John's, Charlottetown, Regina, Saskatoon) You have 7 days to pick up your order.
- Extended locations: (Parksville, Victoria) You have up to 14 days to collect your items.
- Express/Limited-space locations: (Vaudruil, Abbotosford, Kelowna, Gatineau) items must be picked up within 2 days.
Important: Because storage space is limited, hold times cannot be extended. If your order is not collected within your location's specific timeframe, it will be sent back and the delivery fee will not be refunded.
What to bring for pickup:
- Picking it up yourself? Please bring a valid, government-issued ID.
- Sending someone else? If you can't make it, forward your confirmation email to them along with a written note granting consent. Make sure they bring their own government-issued ID as well.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreWhen a pickup order is ready to be collected, a pick-up confirmation will be sent.
Read moreDepending on stock levels, your preferred Pick-up Location could be unavailable at times. We suggest you check back the following day as new delivery slots open on a daily basis.
Read moreYou can purchase items online and pick them up in store at your chosen scheduled time.
Read moreIf you missed a delivery, FedEx may make 2 more attempts to deliver your package (for a total of 3 attempts). For apartment buildings with no secure drop-off point, it may be redirected to a nearby FedEx pickup location with a notice.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'Doorstep Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access to your doorstep. If you notice any issues (such as missing or damaged items), please contact IKEA customer support immediately.
Read more