How do your Pick-up location services work?
We offer many ways to shop at IKEA, including Pick-up locations across the country.
Instead of shipping items to your home, you can have them delivered to one of our convenient partner "Pick-up locations" for an affordable flat rate.
Once your order arrives, the collection window will depend on your chosen location:
- Standard locations: (Kingston, Drummondville, Sherbrooke, Trois-Rivieres, Barrie, London, Sudbury, Thunder Bay, Windsor, Fredericton, Moncton, St.John's, Charlottetown, Regina, Saskatoon) You have 7 days to pick up your order.
- Extended locations: (Parksville, Victoria) You have up to 14 days to collect your items.
- Express/Limited-space locations: (Vaudruil, Abbotosford, Kelowna, Gatineau) items must be picked up within 2 days.
Important: Because storage space is limited, hold times cannot be extended. If your order is not collected within your location's specific timeframe, it will be sent back and the delivery fee will not be refunded.
What to bring for pickup:
- Picking it up yourself? Please bring a valid, government-issued ID.
- Sending someone else? If you can't make it, forward your confirmation email to them along with a written note granting consent. Make sure they bring their own government-issued ID as well.
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Click & Collect lets you order online and pick up your items from an IKEA store or designated Pick-up location. Add your items to your shopping bag, select Click & Collect at checkout, and choose your preferred collection point and available time slot. We’ll send you updates by email or SMS with your collection details. Please wait until you receive a notification that your order is ready before travelling to collect it.
Read moreCustomers who have purchased products for delivery to a Pick-up location will receive an email notifying them when their order is ready for pick-up.
Read moreWhen a pickup order is ready to be collected, a pick-up confirmation will be sent.
Read moreDepending on stock levels, your preferred Pick-up Location could be unavailable at times. We suggest you check back the following day as new delivery slots open on a daily basis.
Read moreYou can purchase items online and pick them up in store at your chosen scheduled time.
Read moreAs a courtesy, Click & Collect orders are held for an extra 24 hours after the end of your scheduled pick-up time.
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