I accidently damaged a product during transport or assembly. What do I do?
Things don't always go as planned and sometimes accidents happen! As an IKEA Family member, you're in good hands. If you damage an item during transport or assembly, you can exchange it in our stores within 14 days of the date of purchase or date of delivery.
The only condition is that you must have used your IKEA Family card when purchasing your item. Read more about IKEA Family benefits on the IKEA Family page.
If the item or part of it is damaged, please contact us or visit customer service at one of our stores to file a claim. To make it a hassle-free, have your order number or proof of purchase ready.
For more details regarding IKEA warranties, please click here.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Just-in-case protection” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreAt IKEA, we understand that accidents happen. If an item was broken during assembly, there are several options available to you.
Read moreFind out how to report damage, get appliance support, or check warranty options.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreFind out how to document damaged delivery items, report the issue with your order number and photos, and check your options for a replacement.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for several IKEA products.
Read more