Can I get my Click and Collect order packaged on a pallet?
Unfortunately, our stores won't be able to package a Click and Collect order onto a pallet.
Should another service be required, please click here to see what other options are available.
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Can I get my Click & Collect order delivered to my home address if the item(s) do not fit in my car?
Yes! Home delivery is possible as long as the delivery address is within the delivery range of the store.
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Can I return or exchange a purchase made using the Click & Collect service?
Yes! You can return your new and unopened IKEA products from your Click & Collect order within 365 days. Products that have been opened can be returned or exchanged within 90 days.
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How will I be notified about my Click & Collect order?
Once your Click & Collect order is ready, you will receive an email notification.
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Why is IKEA charging a service fee for Click & Collect orders?
It is always more cost-effective to shop with IKEA in-store, but the Click & Collect service makes it even easier. The fee covers order picking.
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How do Click & Collect orders work?
You can purchase items online and pick them up in store at your chosen scheduled time.
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How can I get my PIN code for my Click & Collect Locker order?
It's very simple! You can find your PIN in your order history on your IKEA.ca profile.
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