Can you help me load my order into my car?
Please bring support with you to help load heavy goods into your car.
Our Click and Collect service provides you with the convenience of having your order ready to be collected at our counter.
If you need assistance loading your order into your vehicle, please bring someone with you to support. Our staff members may be able to assist you if you are having trouble however it is not included in our service to load your order.
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Was the article not helpful? Try one of the related articles below.
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I can't place a Click and Collect order. Why is this?
There may be issues with stock or we have recently received the maximum number of orders we can fulfill on this day already.
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My Click and Collect order is ready before the collection date. Will it still be held?
Yes! Sometimes we are able to pick your order earlier than expected. Your order will still be held for 3 days from the date stated on your order.
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Will your staff help me load my Click and Collect order into my car?
Please bring support with you to help load heavy goods into your car and make sure the car is to the appropriate size for the order.
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Can I add or remove items to my Click and Collect order?
Once your order has already been placed, please get in touch with us to make modifications.
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Can I go to collect my order before receiving my notification that it is ready?
If you have not yet received a notification that your order is ready, you can visit in store during the timeslot of your order and our team will pick your order as quickly as possible.
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How do I pick up my Click and Collect order in store?
Once your order is ready for collection, you will receive an SMS or email notification. You can head store once you have received this notification or within your time window.
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