Why do you charge a fee for Click and Collect?
Our products and warehouses can be large, so placing a Click and Collect order saves you time by skipping the step of collecting everything yourself.
Part of the IKEA concept is that we enable customers to pick up and carry/deliver goods themselves. As such we don't build picking or delivery costs into the prices of our products, and only charge them when customers actually use these services - it's one of the reasons we are able to keep our prices as affordable as possible. This is why we charge a fee for our picking and collection services.
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Was the article not helpful? Try one of the related articles below.
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How do I cancel my Click and Collect order?
You can cancel your order through our Track and Manage order tool online. If you are experiencing issues, feel free to get in touch with us.
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What is your cancellation policy for Click and Collect?
You cancel your Click and Collect order at any time before it has been collected to receive a refund.
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I can't pick up my Click and Collect order yet, can it be held?
For all store Click and Collect orders, you have 3 days from the date that the order is ready to collect to pick up your order.
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Will I be able to change my Click & Collect date later?
Click & Collect dates can be changed if your order has not yet been picked by our team.
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I can't place a Click and Collect order. Why is this?
There may be issues with stock or we have recently received the maximum number of orders we can fulfill on this day already.
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My Click and Collect order is ready before the collection date. Will it still be held?
Yes! Sometimes we are able to pick your order earlier than expected. Your order will still be held for 3 days from the date stated on your order.
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