Skip to main content
EN AUEnglish

I can't pick up my Click and Collect order yet, can it be held?

For all store Click and Collect orders, you have 3 days from the date that the order is ready to collect to pick up your order.

Once you have received your SMS/email notification that your order is ready to collect in store, then we will hold it for an additional 3 days. You can also track your order using the Track my order tool, to see its progress. If you are a day or two late, you can contact us to notify the store of the *delay, otherwise the order may automatically be cancelled for a refund. In this case, you can then place your order again online.

For Collection Points, orders are held for approximately 7 days before they are returned to store.

For Click and Collect Near You orders, you will need to select a date and time window you can collect the order within. These orders can not be held.

 

*This does not guarantee that the store can hold your order longer, it is merely to notify the store that the customer has reached out.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.