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How do I cancel my Click and Collect order?

You can cancel your order through our Track and Manage order tool online. If you are experiencing issues, feel free to get in touch with us.

Cancel your order using our Track and Manage order tool. Once cancelled, your refund will occur automatically onto your card of purchase in approximately 5-7 business days. 

 

Contact us if you experience any issues in cancelling your order.

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  • Will your staff help me load my Click and Collect order into my car?

    Please bring support with you to help load heavy goods into your car and make sure the car is to the appropriate size for the order.

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  • Can I add or remove items to my Click and Collect order?

    Once your order has already been placed, please get in touch with us to make modifications.

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    If you have not yet received a notification that your order is ready, you can visit in store during the timeslot of your order and our team will pick your order as quickly as possible.

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    Once your order is ready for collection, you will receive an SMS or email notification. You can head store once you have received this notification or within your time window.

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    Yes, select plants will be available for Click and Collect depending on the store and availability.

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  • Do you offer a Click and Collect service?

    Click and Collect is a service that provides you the convenience of having your order ready to be collected at our counter when you come into store.

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