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What is your cancellation policy for Click and Collect?

You cancel your Click and Collect order at any time before it has been collected to receive a refund.

Please be aware that we are unable to add or remove items to the Click and Collect order after it has been placed. 

 

You can track the status of your Click and Collect order using the Track and Manage order tool online. 

 

If you change your mind regarding your order:

  • To add items, you can purchase them in store before going to pick up your order. 
  • To remove items, you can pick up your order and go to our Exchanges and Returns counter to process a return, located near the same area.

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Was the article not helpful? Try one of the related articles below.

  • Why do you charge a fee for Click and Collect?

    Our products and warehouses can be large, so placing a Click and Collect order saves you time by skipping the step of collecting everything yourself.

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  • I can't pick up my Click and Collect order yet, can it be held?

    For all store Click and Collect orders, you have 3 days from the date that the order is ready to collect to pick up your order.

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  • Will I be able to change my Click & Collect date later?

    Click & Collect dates can be changed if your order has not yet been picked by our team.

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  • I can't place a Click and Collect order. Why is this?

    There may be issues with stock or we have recently received the maximum number of orders we can fulfill on this day already.

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  • My Click and Collect order is ready before the collection date. Will it still be held?

    Yes! Sometimes we are able to pick your order earlier than expected. Your order will still be held for 3 days from the date stated on your order.

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  • Will your staff help me load my Click and Collect order into my car?

    Please bring support with you to help load heavy goods into your car and make sure the car is to the appropriate size for the order.

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