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I can't place a Click and Collect order. Why is this?

There may be issues with stock or we have recently received the maximum number of orders we can fulfill on this day already.

 

If there are any issues with stock, this will be highlighted when you attempt to proceed through checkout. Remove any affected items to proceed. Items which we have 5 or less of will not be available to add to prevent over-selling the item. 

If all items are in stock and your preferred store is not showing up as an option, this means we have reached the maximum limit of orders we can accept today.

We may be receiving high volumes of Click and Collect orders during this time and our stores have limited storage space for Click and Collect and delivery orders. Please try to place your order again in 1-2 days or see if Home delivery is available. 

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Was the article not helpful? Try one of the related articles below.

  • Where are your Collection Points located?

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    Depending on stock levels, your preferred pick-up point could be unavailable at times. Check back the next day.

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