My Click and Collect order is ready before the collection date. Will it still be held?
Yes! Sometimes we are able to pick your order earlier than expected. Your order will still be held for 3 days from the date stated on your order.
If your order is ready earlier than expected, it gives you the option of collecting it earlier if you would like to. Otherwise, your order will still be held for 3 days after the date stated on your order.
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Was the article not helpful? Try one of the related articles below.
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Can I arrange for my Click and Collect order to be delivered?
We're unable to convert your order into a delivery order. If you order is too large to take home, you can purchase our delivery service when you go to collect your order.
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Can I arrange for someone else to pick up my Click and Collect order?
Yes, it's easy to arrange for someone else to collect your order if you're unable to. All the collector needs is your order confirmation email and some form of identification.
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Can you help me load my order into my car?
Please bring support with you to help load heavy goods into your car.
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Where do I pick up my Click and Collect order?
Our order handout area is located after the checkouts near the Returns and Exchanges area and exit.
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How do I cancel my Click and Collect order?
You can cancel your order through our Track and Manage order tool online. If you are experiencing issues, feel free to get in touch with us.
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Why do you charge a fee for Click and Collect?
Our products and warehouses can be large, so placing a Click and Collect order saves you time by skipping the step of collecting everything yourself.
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