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Terms and conditions of sale

1. To whom do these general terms and conditions apply?


These terms and conditions are used by IKEA B.V. and by Inter IKEA Systems B.V. ("IKEA"), Chamber of commerce number: 33166333, VAT number: NL004445879B01. In these terms and conditions, the terms "we", "us" or "our" refer to one of the companies that sells a product or service to you.

When these terms and conditions refer to "I", "you" or "your", we mean the person who purchases a product or service from us.


2. When do these general terms and conditions apply?

These terms and conditions apply when you buy a product or service via our online shop IKEA.nl, or in one of our stores in The Netherlands, with or without a digital IKEA Family card.


3. What can I buy at IKEA?

IKEA sells furniture, household appliances and home accessories.

The products are suitable for domestic use. Products are only suitable for public use if this is explicitly stated in the product description.

Products that are not already assembled when you purchase them are to be assembled by you, according to the supplied instructions.

If you do not yet know what you want to buy, you can always purchase a gift card instead. We sell our gift cards in our stores and via our online shop. You can use gift cards to make purchases in our online shop 48 hours after purchase, or in one of our stores. More information about our gift cards can be found here.

We feature many of the products we sell in our catalogues, brochures, advertisements, websites and other communications. A lot of care and attention goes into the content of our communications. However, it is still possible for the information in them to be incorrect, incomplete or outdated. The information provided at the time of the sale shall apply.


4. Where can I shop with IKEA?

You can shop with IKEA at one of the stores or in the online shop.

5. What price do I pay?


The prices of our products in our communications are the recommended retail prices. Our various locations and online shop may use different prices, which may be fixed prices, offers, promotions, and special prices for the Bargain Corner etc. For these reasons, prices in different stores and the online shop may differ from the retail price in our communications. The price on the date of purchase, as communicated via the checkout or computer system in the store or online shop, is the applicable price.

All listed prices are in euro and include the current VAT, but do not include other costs, such as service fees.
Quotations for our products are valid for the period stated on the quotation, and for a maximum of one month if no date is set. Quotations we provide are based on the information provided by you, including dimensions.

6. How can I pay?


6.1. In the store
If you buy a product in the store, you pay at the checkout. Payments can be made by debit card, Visa card, Mastercard, American Express, gift card, refund card or any other method of payment accepted by IKEA.

6.2. On delivery
Almost all the products available for purchase in store can be delivered. Parcel delivery fees are paid in the store. The time and method of payment for truck delivery is agreed when you make the delivery appointment at the store. Truck delivery payments can be made by debit card, Visa card, Mastercard, American Express, gift card, refund card or any other method of payment accepted by IKEA.

Note: ensure that your debit card's daily limit is sufficient for making the payment at the time agreed for the truck delivery. If you are unable to make full payment at the time of the truck delivery, the transport service partner will take all products away again. We will then make a new delivery appointment with you. For each subsequent delivery attempt, you will be charged the applicable fee. If it is not possible to create a new delivery appointment, we will receive the products as returned. You will then be refunded the purchase amount, less the truck delivery fee.


6.3. Ordering via the website

If you buy products via our website, you can pre-pay for delivery fees with iDEAL, Visa card, Mastercard, credit or refund card (if equipped with a pin code), or any other method of payment accepted by IKEA. You can also pay for products ordered via our website after they are delivered. Depending on the type of product, payment can be made via Klarna or AfterPay. The terms and conditions for payment via Klarna or AfterPay can be found on their websites.

Please note: if you choose the Click & Collect service, you can only pay via the website, not in the store.

All products remain our property until you have paid all the fees associated with them.

7. How does it work with products that have to be custom ordered?

Certain custom-made products, such as kitchen worktops, can only be ordered from us. For custom-made products, we rely on the dimensions and specifications that you provide, unless we have them measured, or measure them ourselves. Cancelling orders for custom-made products is not possible. We deliver custom-made products for the applicable fee.


8. Can I return or exchange my products?

You may have changed your mind about a product after purchasing it.
With us, you have 365 calendar days from the date of purchase to bring back any product bought in the Netherlands for a refund of the purchase amount, or to exchange it for another product at one of our stores. Please note that exchange and return is possible only if:
(i) you return the product in its original packaging;
(ii) and the product has not been used and is not damaged; and
(iii) you present the original sales receipt, signed consignment note or proof of payment for the product;
(iv) The returned item may not include mattresses that have been removed from the packaging (mattresses are subject to the 'Love it or exchange it' conditions shown here), a custom-tailored product, an IKEA Food product, plants, a product from the As-Is department, or an item that is excluded from returns or exchanges in supplemental conditions agreed upon with IKEA.

If you purchased a product via our online shop, you have 14 calendar days from receipt of the product to let us know that, without having to provide any reason, you have changed your mind and want to cancel the purchase. You have 14 calendar days after cancellation to return the product, in the original condition and packaging, as far as is reasonably possible. You are only responsible for the costs of returning the item to us. If you would like IKEA to make the return delivery for you, the return delivery fee will be the same as the delivery fee for the original shipment.

If we refund you for a cancelled or returned product, we will use the same payment method as you used to pay us.

(i) If you paid with iDEAL, the money will be returned to your bank account.
(ii) For example, if you paid by credit card, your next credit card statement will show the amount credited back to your card.
(iii) AfterPay or Klarna payments will show the amount to be returned as deducted from the outstanding invoice.

If you would like to exchange the product for a different product, you will receive a refund card with a value equal to the purchase amount. You can present this refund card at the checkout when you make your next purchase. The total price of your new purchase will be deducted from the purchase amount on the refund card. Any remaining refund balance after the purchase will be kept on your refund card. And if the next purchase amount is higher than the remaining refund amount, you will pay the difference at the checkout.

We reserve the right to refuse refunds or exchange products if we have reason to suspect abuse of this scheme.


9. Guarantee


9.1. What is meant by "guarantee"?
"Guarantee" means that IKEA is responsible for the suitability of the products for their intended use. The guarantee applies in addition to the legal rights that you have under Dutch law.

9.2. How long is a guarantee valid?
Most IKEA products come with a 2-year guarantee from the date you bought the product from us. For some products there is a longer guarantee period. The products and terms concerned can be found in the guarantee brochures on our website.

9.3. What are the guarantee terms and conditions?
If you are not satisfied with one of our products, due to the product not having the features that you would expect for its intended use, you can make a claim based on our guarantee policy under the following conditions:
(i) You must present the original sales receipt, a signed consignment note or proof of payment for the product to us.
(ii) You must provide us with a clear description of the complaint within two months of discovering the issue.
(iii) The complaint must not be the result of incorrect product assembly, meaning in a way other than as described in the assembly manual supplied with the product.
(iv) The reason for the claim must not be the result of incorrect use of the product, such as dropping it, knocking it over, using it for a purpose other than that for which it was intended, not maintaining it properly, or having it repaired by a third party.
(v) You have only used the product for the purpose for which it was intended. The products are suitable for household use. Products are only suitable for public use if such use is explicitly included in the product description.
(vi) The complaint is not the result of circumstances that are not caused directly by the product itself, such as damage to the product during transport or from being hit by another object, discolouration of a lampshade or sofa upholstery exposed to sunlight or moisture, or damage to a mattress caused by placing it in a damp space.
(vii) The reason for the claim must not be the result of normal wear and tear or normal consumption (e.g. of consumables such as batteries).
(viii) The guarantee does not apply to plants, IKEA Food & Beverages products or products that you have purchased from the Bargain Corner.

9.4. What is the procedure for making a claim based on a guarantee?
After we have received your complaint, we will examine the product and determine whether the problem is covered by our guarantee. Sometimes we will need your cooperation to check whether the guarantee conditions mentioned above have been met.

If we determine that a product is covered by the guarantee, we may initially attempt to repair the product. If that does not work or is impossible or unrealistic, we may try to replace the product with another product. We will pay the cost of repair or replacement. Any costs incurred by you for having the product repaired by a third party will only be reimbursed by us if we did not attempt to repair the product within a reasonable time after the complaint was made. The definition of the term "reasonable time" depends on the product and the complaint, which is why we make such assessments on a case-by-case basis.

If we are not able to repair or replace the product, you may cancel the sale, if this is reasonable in relation to the complaint. You must return the product to receive a refund of the purchase amount. Under the conditions referred to above it is also possible to partially cancel the purchase. In that case, when you return a part of the product you will receive a proportion of the purchase amount back.

9.5. What if a product is no longer in the product range?
We renew our products continuously to ensure that our products and the product range meet your needs. It may therefore happen that a particular product, or a related part, is no longer in our range. If you have rights with respect to a product that is no longer in the range, we will consult with you to try and find an appropriate solution.

If a product that you have ordered via our online shop is no longer available, we will let you know as soon as possible. You may then cancel the order without any charges. Any prepaid amount will be returned within 14 days of cancellation via the payment method you used.


10. Services

10.1. What services does IKEA provide?
We provide the following services through our service partners for a fee: Click & Collect, trailer rental, van hire, home delivery with parcel delivery or truck delivery, return & recycling service, furniture assembly service, flooring installation service, bathroom installation service, personal consultation: interior design advice, wardrobe or kitchen planning and kitchen installation service.

10.2. How can I purchase the services?
You can schedule the service you want at one of our stores. The range of services vary per store. Some services can also be requested via our website.

10.3. What price do I pay for a service?
Many of the services we provide are presented in our catalogues, brochures, advertisements, websites and other communications. A lot of care and attention goes into the content of our communications. However, it is still possible for the information in them to be incorrect, incomplete or outdated. The information provided when the service is purchased is what applies.
All prices for services are in euro and include the current VAT but do not include other charges.

Quotations for our services are valid for the period stated on the quotation, and for a maximum of one month if no date is set.

10.4. Detailed terms and conditions for services

10.4.1. Click & Collect
You can select and pay for the products you want via our website, and then collect them at the store of your choice. Please remember the following when making use of this service:
(i) The charges for the Click & Collect service are available here.
(ii) Charges for this service are due and payable when you place your order.
(iii) You must present the order confirmation that you received via email after you placed the order.
(iv) You must also show identification (passport, driving licence or ID card).

(v) If you do not collect the products within the agreed period, the products will be returned. The purchase amount for the products - excluding charges for the Click & Collect service - will be refunded using the same payment method as you used to pay for the order. Because we have carried out our duties in respect of the Click & Collect service, the fee for this service will not be refunded.

10.4.2. Trailer rental
At the customer service desk in our stores you can rent a trailer for transporting purchased products to their destination. Please note the following:
(i) The costs for the trailer rental service are available here.
(ii) It is not possible to book in advance.
(iii) The trailer must be returned to the same IKEA store that you rented it from.
(iv) You must have a valid Dutch or a supplementary international driving licence.
(v) You must have an IKEA proof of purchase.
(vi) You are responsible for providing a white vehicle registration plate.
(vii) The interior dimensions of the trailer are: 246 x 131 x 150 cm (L x W x H). The exterior dimensions are 185 x 210 cm (W x H).
(viii) The trailer has a maximum loading capacity of: 320 kg.
(ix) The applicable terms and conditions for rental of our trailers are in the rental agreement.

10.4.3. Rent a van
You can rent a van for transporting purchased products to their destination at the in-store customer service desk. Please note the following:
(i) The van is hired from our service partner.
(ii) The costs for hiring a van are available here.
(iii) An advance reservation can be made via our service partner's website.
(vi) You must have an IKEA proof of purchase.
(v) Payment must be made by debit card.
(vi) You must have a mobile phone for the purpose of confirming a verification code and for opening the van.
(vii) You must have a valid Dutch or a supplementary international driving licence.
(viii) You must show your digital IKEA FAMILY card.
(ix) The interior dimensions of the van are: 244 x 176 x 140 cm (L x W x H).
(x) The van has a maximum load capacity of: 750 kg.
(xi) The van has a tow bar.
(xii) Our service partner's rental terms and conditions, which are printed on the rental agreement, apply.

10.4.4. Home delivery
You can have products purchased in one of our stores, or via our online shop, delivered to your home. Depending on the size and weight of the package, delivery will either be by parcel delivery service or truck delivery. Below you will find the terms and conditions for parcel and truck delivery. The charges for parcel and truck delivery are available here.
You can make a delivery service appointment at an information desk or at customer service in one of our stores, or when placing an order in our online shop. The delivery service is provided by one of our service partners. Once agreed, you will no longer be able to change the date and time.

10.4.4.1. Parcel Delivery
PostNL delivers our parcels. Parcel delivery is available on the Dutch mainland and the Wadden Islands. Prior to delivery, PostNL will provide a Track & Trace code via email. With this code you can track the delivery of your package. Please make sure that somebody is home on the agreed delivery date and time. If no one is at home when PostNL arrives, the package will be brought to a nearby PostNL location. If you do not pick up the package within two weeks, it will be returned to us. You will then receive the purchase amount less the package delivery service charge. Click here for detailed terms and conditions for receiving your package via PostNL.

10.4.4.2. Truck Delivery
(i) Our truck delivery service is provided by our service partners.
(ii) Truck deliveries are only available for the Dutch mainland. If you wish to have a product delivered to a Wadden Island, we can arrange delivery to one of the island delivery services.
(iii) On the day of delivery, our service partner will send a notification indicating the time of delivery. Our service partner will also contact you (by telephone or text) a half hour before arrival.
(iv)Please make sure that somebody is home on the agreed delivery date and time. If no one is home when we arrive, we will make a new delivery appointment with you. For each subsequent delivery attempt, you will be charged the applicable fees. If it is not possible to make a new delivery appointment, we will receive the products as returned. We will then refund the purchase amount, less the truck delivery service charge.
(v) We will deliver the products indicated by you to the ground floor or to a floor indicated by you. When we use the term "floor", we mean more than 7 steps up or down. For deliveries to a specific floor, a stairway or a lift must be present. We will only deliver to levels higher than the fifth floor if a lift is available for use.
(vi) All spaces in the building, including but not limited to doors, lifts and stairs, must be sufficiently spacious and free of obstacles for the products to be delivered in their packaging to the agreed destination.
(vii) If additional tools are necessary for the delivery, it is important that you inform us of this when ordering, to allow enough time to for us to arrange this for you. Costs associated with additional tools will be charged to you.
(viii) If the products cannot be delivered to the agreed destination without the pre-agreed tools, the service partner will take all the products away again. We will then contact you to make a new delivery appointment. For each subsequent delivery attempt, you will be charged the applicable delivery fees. If it is not possible to make a new delivery appointment, we will receive the products as returned. We will then refund the purchase amount, less the truck delivery service charge.
(ix) Ensure that the delivery location is clean and tidy, so that there are no obstructions for service partners when they deliver the products.
(x) We will deliver the products to one place, as indicated by you.
(xi) If the delivery is delayed, we will contact you before the agreed time. We will inform you about the delay and will agree on a new delivery date with you. If we don't keep our second appointment, you can cancel your order free of charge.

You can make a truck delivery appointment at an information or customer service desk in one of our stores, or when ordering via our online shop.

10.4.5. Return & Recycling Service
Are you buying a new mattress, sofa, kitchen or major domestic appliance and having it delivered to your home? For a fee, you can use our Return & Recycling Service.
Please take into account the following when making use of this service:
(i) The Return & Recycling service is only for purchases of a new mattress, sofa, kitchen or major domestic appliance in our store that are delivered by our truck delivery service. When making a delivery appointment with our co-worker, please indicate that you wish to make use of the Return & Recycling service.
(ii) The Return & Recycling service is not available for orders made through our online shop.
(iii) When you use the mattress Return & Recycling service, the following applies: The Return & Recycling service applies for a maximum of two mattresses of 80 or 90 cm, or one mattress with a width of 140 to 180 cm. You must pack your mattress(es) into the transport bag that you received from us in the store. The packaged mattress(es) must be ready at the front door at the time of delivery of your new mattress(s).
(iv) The fees for the Return & Recycling service are available here. You will be charged in the store for the cost of the Return & Recycling service.
(v) The transport service partner will take along the mattress, the sofa, the kitchen or the old major domestic appliance to return.


10.4.6. Furniture Assembly Service
You can have furniture you have purchased from us assembled and installed for a fee. Ask one of our co-workers to make an appointment for assembling your furniture. Please take into account the following when making use of this service:
The service charge is calculated in addition to the original purchase price of the products and is not affected by any promotions.
You can cancel or change the service up to 48 hours in advance without being charged. If you cancel within 48 hours of the agreed assembly service date and time, you will be charged the fees agreed.
Make sure that the piece of furniture to be installed is present and positioned in the desired place.
Make sure that the space in which the furniture is to be assembled is clean, dry, level and well lit, and that there is enough room to assemble the items. The service partner must be able to work safely in the space.
Our assembly service partner will only assemble the furniture for which the appointment was made.
The day before the agreed assembly date, the appointment time will be available here.
You must be present while the furniture is being assembled.
You are responsible for any parking costs.

10.4.7. Floor Installation Service
Flooring purchased from us can be installed for a fee. You can make an appointment with our service partner for installing your flooring Please take into account the following when making use of this service:
(i) The service charge is calculated in addition to the original purchase price of the products and is not affected by any promotions.
(ii) You can cancel or change the service up to 48 hours in advance without being charged. If you cancel within 48 hours before the agreed service date and time, you will be charged the fees agreed.
(iii) Make sure that the flooring to be installed has been in the desired place for a minimum of 48 hours (to acclimatise), and that it is in that location when our service partner arrives.
(iv) Ensure that the area where the flooring is to be laid is empty, swept, dry, level and well lit. The service partner must be able to work safely in the space.
(v) You must be present while the flooring is installed.
(vi) You are responsible for any parking costs.

10.4.8. Bathroom Installation Service
You can have bathroom furniture purchased from us assembled and/or installed for a fee. You can make an appointment with our service partner to schedule your bathroom installation. Please take into account the following when making use of this service:
(i) The service charge is calculated in addition to the original purchase price of the products and is not affected by any promotions.
(ii) You can cancel or change the service up to 48 hours in advance without being charged. If you cancel within 48 hours before the agreed service date and time, you will be charged the fees agreed.
(iii) Ensure that the furniture to be assembled is already in the room where this service is to be conducted, or in consultation with the service partner, in an adjacent room.
(iv) Ensure that the room where the piece of furniture is to be assembled is clean, dry, level and well lit, and that there is enough space to assemble the furniture. The service partner must be able to work safely in the space.
(v) The syphon and tap will be connected to the existing drainage and water pipes, without adjustments.
(vi) Electricity in the room must always be grounded and in the correct place.
(vii) If additional work needs to be carried out, such as connecting electrical cabling or a washbasin, the service partner can provide an additional quotation for you. To arrange additional work, you can make a separate work agreement with our service partner. Please note that additional work almost always affects planning.
(viii) It is your responsibility to ensure that the space where you would like the bathroom furniture installed is suitable for that purpose. If one or more of the above requirements are not met, we may delay the installation until the situation is adequate. If that happens, we will charge the daily call-out fee for each day that our contractors are not able to do the installation, up to a maximum of the total installation fee. You will no longer be able to cancel or change the installation without charge.
(ix) You must be present while the bathroom installation service is carried out.
(x) You are responsible for any parking costs.

10.4.9. Personal Consultations: Wardrobe Planning
You can make an appointment with us to help you plan the layout of your wardrobe. Please take into account the following when making use of this service:
(i) You can schedule the appointment here.
(ii) Charges for the wardrobe advice are shown here.
(iii) The appointment will take 45 minutes.
(iv) Prior to the appointment, you will have an accurate plan with the exact measurements and height of the area where you would like to have the wardrobe placed, including any doors and windows, as well as the existing or planned electrical connections.
(v) You pay the fees for this service in the store and in advance.
(vi) You can cancel or change the service up to 48 hours in advance without being charged. If you cancel within 48 hours before the agreed service date and time, you will be charged the fees agreed.

10.4.10 Personal Consultations: Interior Design Planning
You can make an appointment with us to help you plan your interior for a fee. Please take into account the following when making use of this service:
(i) You can schedule the appointment here.
(ii) The fees for interior design advice can be viewed here.
(iii) Prior to the appointment, you will have an accurate plan with exact measurements and height of the area for which you want advice, including any doors and windows, as well as existing or planned water, electricity and gas connections.
(iv) In the "basic interior consultation", the interior designer will advise you about furniture, light or the layout of your room.
(v) In the "full interior consultation", the interior designer will advise you about furniture, light and the layout of your room.
(vi) You pay the fees for this service in the store and in advance.
(vii) You can cancel or change the service up to 48 hours in advance without being charged. If you cancel within 48 hours before the agreed service date and time, you will be charged the fees agreed.

10.4.11. Personal Consultations: Kitchen Planning
You can make an appointment with us to help you plan your kitchen for a fee. Please take into account the following when making use of this service:
(i) You can schedule the appointment here.
(ii) The charges for kitchen planning advice can be viewed here.
(iii) Prior to the appointment, you will have an accurate plan with exact measurements and the height of the area where you want to place the kitchen, including any doors and windows, as well as existing or planned water, electricity and gas connections.
(iv) The appointment lasts two hours.
(v) You pay the fees for this service in the store and in advance.
(vi) You can cancel or change the service up to 48 hours in advance without being charged. If you cancel within 48 hours before the agreed service date and time, you will be charged the fees agreed.
(vii) If, within 90 days of having a kitchen consultation, you purchase a kitchen product worth more than EUR 500 (in one purchase) at the same location, you will receive a discount in the amount of what you paid for the kitchen planning consultation. The discount will be applied when the kitchen is ordered.

10.4.12. Kitchen Installation Service
Preparatory visit
If you use our Kitchen Installation Service, a preparatory visit will take place in advance, as standard. You must be present at the preparatory visit. During the preparatory visit the service partner will:
(i) Check the dimensions of the space where the kitchen is to be placed.
(ii) Verify whether the kitchen design fits into the space in which it is to be installed.
(iii) Check the basic requirements, such as water pipes and groups in the fuse box.
(iv) Check whether the floor and walls are positioned at 90 degrees to each other and/or whether they are straight.
(v) Make a measurements list on which the connection and drain points will also be shown.
(vi) Make an inventory of details that are important for installation of the pipes.

The fees for the preparatory visit can be viewed here. You will pay the fees for the preparatory visit in advance.

You can cancel or change the service up to 48 hours in advance without being charged. If you cancel within 48 hours before the agreed service date and time, you will be charged the fees agreed.

If you have a kitchen installed by us within 30 days after the preparatory visit, you will receive a discount in the amount that you paid for the preparatory visit. The discount will be applied to kitchen installation service charge.

If you would like the service partner carrying out the preparatory visit to perform extra preparatory work (for example, lay gas and water lines, drainage or electricity work, plaster walls or install flooring), you can make extra arrangements with our service partner directly. This preparatory work is not included in the Kitchen Installation Service.

Kitchen Installation
You can have kitchens purchased from us assembled and/or installed for a fee. The fees for kitchen installation can be calculated here. Ask one of our co-workers to make an appointment for the installation of your kitchen. Please remember the following when making use of this service:
(i) The service charge is calculated in addition to the original purchase price of the products and is not affected by any promotions.
(ii) You can change or cancel the service up to 5 days in advance without any charge. If you cancel within 5 days of the service date and time, you will be charged the agreed fees.
(iii) If additional work needs to be carried out in order to install the kitchen, for example, to hook up electricity or connect a washbasin, the service partner can provide an additional quotation for you. To arrange additional work, you can make a separate work agreement with our service partner. Please note that additional work almost always affects planning.
(iv) You must be present at the execution of the kitchen installation service.
(v) You are responsible for any parking costs.

  • It is your responsibility to ensure that the space where you want the kitchen installed is suitable. If one or more of the above requirements are not met, we may delay the installation until the situation is adequate. If that happens, we will charge EUR 750 for each day that our contractors are unable to carry out the scheduled work, up to a maximum of the total installation cost. You will not be entitled to a refund of the installation costs and may not cancel or change the installation without charge.
  • If a new kitchen is replacing an old kitchen and there is no arrangement for removing the old kitchen, you must ensure that the old kitchen is removed before we deliver and install your new kitchen.
  • The area where the kitchen is placed must be clean, dry, level and well lit.
  • Make sure that the kitchen installer has sufficient free space in which to work (approximately 3 x 3 m), that there are no other suppliers in the house during the work (to avoid delay, damage and loss), that the installer has access to working electrical outlets (connected to a residual-current device [220 V–230 V]), running water, sufficient lighting and ventilation, as well as a nearby working toilet.
  • The service partner must be able to work safely in the space.
  • If you live in a multi-storey building or an upper-level flat, you are responsible for taking sound insulation measures before the kitchen is installed.
  • If no floor has been fitted in the space where your kitchen will be installed, you are responsible for adapting or modifying the height of the kitchen.
  • Make sure that the wall against which the kitchen is to be placed is very dry, otherwise the cabinets and worktops may warp, expand or develop mould. New plastering must be applied at least fourteen days before installation. The walls must have a flat surface and floors and walls must be at right angles and be straight.
  • It is your own responsibility to arrange the connection to the gas, water and electricity network, as well as the drain and sewer system, the placing of pipes in the wall or under the skirting board, the implementation of any changes to the meter box for placement of equipment with a high-load rating, walls, painting and tiling, flooring and the finishing of the kitchen up to the ceiling. Note: the syphon and tap will be connected to the existing drainage and water pipes, without adjustments. Note: kitchen equipment will not be connected using extension cords or connectors. Activities related to the above are expressly not included in the installation of your kitchen.


11. IKEA Family

If you are a member of IKEA Family you are entitled to a few specific provisions that apply in addition to these general terms and conditions, after you scan and/or enter the code of your digital IKEA Family card when paying for your products:
(i) Instead of having 365 days in which to exchange or return your product, you have an indefinite period to do so. If you return the product after 365 days, you'll get the purchase amount back on a refund card and not in cash.
(ii) You have a transport guarantee. This means that if a product that you purchased from us becomes damaged during transport to the address you have registered with us, you may exchange this product for an identical replacement product. If you make a claim under the transport guarantee please note that:

  • the product was not damaged due to careless handling; and
  • you bring the damaged product back, together with the original sales receipt or signed consignment note for that product, in its packaging within 14 working days of the date of purchase; and
  • if the product is not in stock, you will receive a refund card; and
  • the guarantee does not apply to glass, mirrors and framed pictures, products which have already been exchanged under the transport guarantee and products from the bargain corner; and
  • you may only have recourse to this guarantee once every six months.


You are also entitled as an IKEA Family member to all sorts of extras mentioned on our website and in other forms of communication. These extras can change from time to time. You can cancel your IKEA Family membership at any time.


12. What happens to my data?

What we do with your personal information is contained in our privacy policy. Our privacy policy may change from time to time.



13. Where can I go if I have questions or comments?

Please contact us if you have any questions or comments. You can find our updated contact details on our website.

14. What happens if these general terms and conditions change?

We reserve the right to amend the general terms and conditions. These changes apply to the products or services from the date that you make a purchase.


15. Other topics

If any provision of these terms and conditions becomes void or obsolete, it does not affect the other provisions in these terms and conditions. We will replace any such provisions with a valid replacement.

If we use specific terms and conditions for certain products or services that deviate from these general terms and conditions, those specific terms and conditions will apply.
In the event of any discrepancy between the Dutch text of these general terms and conditions and the text in any other language, the Dutch text of the general terms and conditions will always be decisive for the interpretation thereof.

The (purchase) agreement with you and these general terms and conditions are subject to Dutch law only. The Convention on Contracts for the International Sale of Goods (Vienna, 1980) does not apply. If, in the unlikely event that we are unable to resolve a dispute together, the dispute will be submitted to the Dutch court.